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Inspire 2 battery suddenly losing power in a day

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‎10-03-2021 13:29 - last edited on ‎12-18-2022 22:58 by Fitbit Moderator

‎10-03-2021 13:29 - last edited on ‎12-18-2022 22:58 by Fitbit Moderator

I have had my Inspire2 for only about 7 months. Yesterday it started to drop battery power quickly and by end of the day the battery was completely depleted. I charged it last night and a few hours into the day today, it has already dropped by more than 50%. Prior to this, the battery life has always lasted me around 10-12 days. Also, it will randomly vibrate and also switch on to water lock mode without it even having touched water. What is going on and how can I fix this problem?

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎10-04-2021 06:30 - last edited on ‎10-14-2023 18:37 by Fitbit Moderator

‎10-04-2021 06:30 - last edited on ‎10-14-2023 18:37 by Fitbit Moderator

@CharitoR I hope you're doing well!

Sorry to hear about this. Please try the suggestions in this help article to help improve your tracker's battery life.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-05-2021 06:42

In response to AlvaroFitbit

‎10-05-2021 06:42

Yes I’ve seen this before and have done all that applies to my Inspire 2 but it does not help. This issue happened suddenly from one day to the next. I think there is a problem with the device.

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‎10-06-2021 07:44 - last edited on ‎10-14-2023 18:35 by Fitbit Moderator

In response to CharitoR

‎10-06-2021 07:44 - last edited on ‎10-14-2023 18:35 by Fitbit Moderator

@CharitoR thank you for the update. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-19-2022 03:18

In response to AlvaroFitbit

‎01-19-2022 03:18

Hi, I only started using my Inspire 2 from 1st January 2022 and after the first charge which lasted about 10 days, my device loses charge twice in 24 hours. Random apps turn on, the screen locks and then it's completely dead until I hook up the charger and it shows 3% battery. While the clock face is on, the steps, calories etc at the bottom of the screen keep flashing on and off. This doesn't seem normal. Is the device defective? I have used Inspire HR prior to this one and had no trouble with it. Can you please help?

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