Inspire 2 black screen and stops recording my runs

[Mamake]

 So, I have had my inspire 2 for 6months and hadn't  gone swimming with it, the other times it recorded swimming as my exercise when I was playing volleyball.  I water locked it and after 30 minutes  in water I realized  it wasn't responding  as it should. Got an email later that I needed  to recharge it since the battery  was down, which to me was strange because  before I got in the pool it wasn't down.  I put it to charge, it wouldn't, and would only show a smiley face,  for a whole day, but the following  day it did. I say it's half dead because  since then,   nothing shows on it except for the green light, and  funny enough   it syncs records on the fitbit app on my phone. Before this, it would stop recording  my run in the middle  of it, not once or twice.

Moderator edit: updated subject for clarity

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community, @Mamake.

I’m sorry to hear about the difficulties you experienced with your Fitbit Inspire 2. Thank you for trying to get them resolved before contacting us.

I would recommend restarting your Tracker by following these instructions.

In addition, you can try to change the clock face on your device by following these steps.

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[Mamake]

 Thanks for responding, I tried  to restart  it as you had told me put it still couldn't  work. I contacted the support  team, was assisted and they decided  to replace it. 

[EdsonFitbit]

Thanks for the update, @Mamake.

I'm glad to hear that your Fitbit Inspire 2 will be replaced. Thank you for letting us know.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

See you around.