06-13-2022
00:18
- last edited on
12-18-2022
22:19
by
MatthewFitbit
06-13-2022
00:18
- last edited on
12-18-2022
22:19
by
MatthewFitbit
Fit bit inspire 2 has a blank screen so I can’t see the 4 digit code to enter on my phone. I have followed all the steps at least 15 times today. It is connected by Bluetooth after I deleted the app and reinstalled, logged in etc, turned Bluetooth on and off. When forcing a restart the smiley face comes up
for a few seconds then disappears. I can’t even see if it is fully charged as I uninstalled and am trying to do a new set up. There are no green or red lights on the back either. Just vibrates after the smiley face comes up. Also can’t try the clock face as I can’t see the code to sync to the phone.
Any other ideas ???
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
06-13-2022 07:07 - edited 03-20-2025 10:56
06-13-2022 07:07 - edited 03-20-2025 10:56
Hi there, @Renrap. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. I understand where your concern is coming from.
As per the description of your post, it seems like your Inspire 2 has not enough battery life to be on. With that being said, I suggest charging your Fitbit device for at least 1 hour to see if it comes back to life. If the issue persists, please try the steps provided here Why isn't my Fitbit device's battery charging?
If you managed to turn on your Inspire 2, please try the steps below to reconnect it to your Fitbit app:
If you can't get started with your Inspire 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device?
Hope that helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
06-13-2022 07:06
06-13-2022 07:06
Hi @Renrap - I'm not sure how long you've had this tracker, but it sounds like you've done all the right trouble-shooting. I'd definitely reach out to Fitbit support for other options. Good luck!
06-13-2022 07:07 - edited 03-20-2025 10:56
06-13-2022 07:07 - edited 03-20-2025 10:56
Hi there, @Renrap. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. I understand where your concern is coming from.
As per the description of your post, it seems like your Inspire 2 has not enough battery life to be on. With that being said, I suggest charging your Fitbit device for at least 1 hour to see if it comes back to life. If the issue persists, please try the steps provided here Why isn't my Fitbit device's battery charging?
If you managed to turn on your Inspire 2, please try the steps below to reconnect it to your Fitbit app:
If you can't get started with your Inspire 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device?
Hope that helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
02-15-2023 14:59
02-15-2023 14:59
I'm having the same problem described here, but with no success in getting the screen to stop being black. Restarting results in the smiley face coming up twice for a short period of time then going back to a black screen. If I try to change the clock style from the app, I see a loading bar on the fitbit screen - i.e. the screen clearly still works / its a software issue rather than a hardware issue. Fitbit is fully charged. Fitbit is still logging data and sending it to my phone (I haven't gone to the step of un-syncing the fitbit from my phone because as the first user here reports, as long as the screen stays black, I won't be able to set it up again!)
03-06-2023 12:34
03-06-2023 12:34
I'm having the exact same issue! Have you figured it out or does anyone have suggestions?
03-07-2023 00:48
03-07-2023 00:48
This didn't work for me, and as the screen is blank I can't see the pin to link it back to my account. Is there anyway to skip this step? As even with the display it's still a good tracker but if I can't link it to my account then unfortunately it just becomes junk.
03-07-2023 06:55
03-07-2023 06:55
03-20-2023 01:30
03-20-2023 01:30
Is your tracker still working? I’ve the same problem and tried all the things you tried. My blank screen happened when it died and switched off, when I changed it the screen never came back. I get the smiley face when reset. I disconnected it from my phone which I regret as I can’t see the code to reconnect. Fitbit’s support is really poor and their software is really poor sometimes something doesn’t work and you have to keep resetting it
03-20-2023 08:07
03-20-2023 08:07
03-20-2023 12:55
03-20-2023 12:55
Nope, I gave up and purchased another one. It was completely erratic, working for a day or two, then constantly beeping and vibrating, then logging miles and steps but not exercise and sleep. Finally, it didn't even display the time and logged nothing and eventually seemed to lose all capacity and went blank, even though my phone showed the battery was still charged.Very aggravating and hoping the new one performs better but not optimistic, based on what I've read on this site 😞
03-20-2023 14:11
03-20-2023 14:11
04-01-2023 14:14
04-01-2023 14:14
Same with mine. Finally contacted Help chat and have been sent an email offering 35% discount on a new Fitbit!
04-01-2023 14:37
04-01-2023 14:37
Glad to hear that! Can I ask where you originally purchased it and how the discount works and whether it requires ordering directly from Fitbit? My original was purchased on Amazon and the replacement from Walmart so I'm not sure of the likelihood of getting any kind of discount. Thanks!
04-01-2023 14:43
04-01-2023 14:43
Through Fitbit.com & the offer is for 30 days.
Apparently, according to the ‘chat’ team what we’re experiencing is unusual behaviour but as so many of us are experiencing it I suggest it’’s Fitbit and they know it so just want us to update to another of their watches. As my watch is less than 2 years old I’m not confident in the product anymore so will buy an alternative, when I can actually afford to.
04-01-2023 14:46
04-01-2023 14:46
Thanks a lot!
04-02-2023 12:50
04-02-2023 12:50
Hi there,
I am experiencing exactly the same issue as the first posting. Why is this happening? And why isn’t your trouble shooting working? Help!
04-02-2023 12:57
04-02-2023 12:57
I am also having the same issue and none of the suggested steps seem to be able to solve the problem. It's very concerning that this issue is happening to so many people. Although I thought about upgrading, I'm not very comfortable given the lack of response here.
04-02-2023
15:38
- last edited on
08-30-2023
10:08
by
ManuFitbit
04-02-2023
15:38
- last edited on
08-30-2023
10:08
by
ManuFitbit
I think they, Fitbit, don’t want to admit they have messed up and that they have created faulty products. If the watch is more than 1 year old it’s out of warranty so not their problem - it doesn’t seem to matter to them that their customers are out of pocket!
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It’s VERY annoying especially as the watch still tracks activities
04-03-2023 11:00
04-03-2023 11:00
Yes, very frustrating and annoying, and wasteful!!! I will not be purchasing another fitbit after this experience.
04-05-2023 14:14
04-05-2023 14:14