Inspire 2 blank screen

[Renrap]

Fit bit inspire 2 has a blank screen so I can’t see the 4 digit code to enter on my phone. I have followed all the steps at least 15 times today. It is connected by Bluetooth after I deleted the app and reinstalled, logged in etc, turned Bluetooth on and off. When forcing a restart the smiley face comes up

for a few seconds then disappears. I can’t even see if it is fully charged as I uninstalled and am trying to do a new set up. There are no green or red lights on the back either. Just vibrates after the smiley face comes up.  Also can’t try the clock face as I can’t see the code to sync to the phone. 
Any other ideas ???

Moderator Edit: Clarified subject

[Jip1000]

Hi have fitbit’s tech team come up with anything in relation to this problem? What causes it? Have they managed to fix a tracker that’s has had this problem? There seems to be a lot of people with the same issue. Surly there is a way to repair this.

[Missied]

I’ve not seen/heard that it can be fixed and as Fitbit have offered discounts on new ones it seems that it probably can’t be fixed.

[reinibou]

"Won't" be fixed seems more likely than "can't" - given how widespread this is, it really does sound like a software issue. The fact that Fitbit is effectively bricking my one year old Fitbit is appalling.

[switch2Fit2]

I've given up on Fitbit (or should I say Fitbit gave me up!) and bought a Samsung Fit2

Mod Edit: Formatting 

[kimb234]

I have the same problem. Out of nowhere - worked fine yesterday. I've tried setting it to charge in 3 different spots, and holding power button for 20 seconds. No response. What does 'holding the edges' mean?

[Missied]

On either side of the watch face, which if you touch simultaneously produces a slight vibration and the watch face appears on screen. Put your watch on charge and touch and hold the sides - a smiley face should appear.  It didn’t work on my watch and I was told by Fitbit it was ‘defunct’!

Out of interest, have you recently done an app update? I almost ALWAYS had issues following an update.

It might be an idea to go through technical chat help

[switch2Fit2]

Thanks for your reply Missied.  Yep did all the troubleshooting on FITBIT site and YouTube videos.

• When I hold the two sides for 10+ seconds the FitBit Vibrates but still blank Face
• When Connect Charger and do the same FitBit Vibrates and I get Smilley face but after that still blank face
• When I change Dial face thru the app everything is fine but once new face install is finished it's back to blank face

And yes I believe it happened after an app update on my phone but not sure if a FitBit Firmware upgrade was included!

 

[Greeneda]

A little update. I had the luck that my FitBit was still within the waranty time. They couldn’t fix it so I got a replacement quite quickly. Like they knew exactly what was the problem. I’m so sorry about all of you not being helped with this issue that seems so apparently a software bug in the basic programming of the watch…

[Inspirenh]

Is there still no fix to this? It’s a widespread issue. 

[EstuardoFitbit]

Hi everyone, It is nice to see you around, and welcome to those that are new in the community. 

For the ones that haven't resolved this inconvenience, I'll suggest checking if the device is still connected and syncing to your Fitbit account, if so, please try to change the clock face of the device for one that you have never installed before. If you can choose one for the By Fitbit section, it would be amazing. You can follow the steps as described here: "How do I change the clock face on my Fitbit device?".

If the issue persists after doing these, I recommend contacting our Support Team to check what your warranty status is and what they can do for you. 

[reinibou]

It sounds like we all tried the clock fix many times. For me, it would show a "loading bar" across the fitbit screen when I told it to update the clock via the fitbit app, but once the loading bar reached full, the fitbit screen would go back to being unhelpfully black. On the app, it would show as using the new clock, but the fitbit itself remained black-screened. 

[Pic10]

After trying everything else, I was told by the less than great support to remove the device from my account and then re-add it. But the screen is blank so I can’t get to the pin. It’s only 2 1/2 years old.  This is my second Fitbit and second one that apparently won’t make it three years. I think it’s time to try something different. Very disappointing. It’s apparently a known problem judging by the number of people posting about this in the last month. 

[Inspirenh]

Yes exactly, we’ve all tried this. Support can’t help. They sent a 35% off code to buy a new one. My fit bit is just over 2 years old. I’m going to make a formal complaint as it’s unacceptable that they haven’t found a fix or at least establish what the problem is. In my view the watch is working as the lights at the back is on, the vibration is working, the screen is working as the smiley face and the loading bar comes up however then the software must have a glitch as it then turns it black. They should not only be able to identify and fix the software issue, it should be priority for them. 

[truckn-mama]

Looks like those of us for whom the warranty has expired have been cast aside by fitbit to force us to buy a new one. Considering how numerous we are to gave this issue, i think fitbit is going to lose a lot of customers. I know i'm certainly going to tell everyone i know not to buy their product.

[switch2Fit2]

I have to ask if it's software or firmware issue why has a fix not been pushed-out? Don't tell me devs don't know what's causing the issue!

[KimG1965]

Same

Mine will be a year next month !

Having issues past 2 weeks 

Now black screen today

[ManuFitbit]

Welcome to the community forums @KimG1965.

Thanks for sharing the inquiry about your Inspire 2.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

[seyyunni]

I am facing this issue from few months and couldnt fix it. After reading this forum I understand its Fitbits software issue and devices out of warrenty have to repurchased at 35% discount. Very frustrating  and will move to other products .

[Bad_svc]

I called Tech Support and was told they’d create a ticket and someone will reply via email. Now that I’ve seen this thread, I know that means this is unfixable. What a waste of money! 

Update: after multiple calls, I might have help. Case is still pending. 

[ManuFitbit]

Welcome to the forums @Bad_svc.

Thanks for providing the details regarding your Inspire 2.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Please take in consideration that a special team is aware now, it would take a little bit longer.