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Inspire 2 buttons don't work

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‎03-19-2022 21:54 - last edited on ‎12-18-2022 22:48 by Fitbit Moderator

‎03-19-2022 21:54 - last edited on ‎12-18-2022 22:48 by Fitbit Moderator

I got a Fitbit inspire 2 for my mom and she has been using it for about one month or so. She told me the side button worked inconsistently, and today it stopped working completely. The screen can still be activated by double tap, but not by touching the sides. Please help.

 

Moderator Edit: Clarified subject

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‎03-22-2022 13:35 - edited ‎06-20-2023 06:47

‎03-22-2022 13:35 - edited ‎06-20-2023 06:47

Hi there, @TinaH010. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your mom's Inspire 2.

I've seen that you contacted our Support Team after posting here and they've already assisted you with this matter. If you still need help, please feel free to contact our team back. 

Maria | Community Moderator, Fitbit


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