Inspire 2 - can only get the time on the screen

[Missied]

I’ve been having issues with software updates - blank screens and alarms not syncing….

Today, blank screen has resolved itsellf but now I can only get the time on the watch - it doesn’t allow me to scroll through from the clock to see how many steps I’ve done, check heart rate, log exercise, use the timers.

[ManuFitbit]

Hi @Missied. Nice to see you again in the community.

Thanks for the details provided about your Inspire 2. 

As a first step, I'd suggest you to perform a restart on your device. 

If after doing the restart you still have the inconvenience on the tracker, please change your clock face aswell. This is usually helpful with display issues.

[Missied]

Thanks, I did the above before you replied and now have a completely blank screen again! Green light on the back & vibrates if I touch the sides. 
Smiley face appears if I do a restart"……then nothing!

so frustrating!

[Missied]

I’ve been told by Fitbit that my watch is defective - so please warn people that the screen might completely go blank and not restart rendering it defective!