06-15-2022
13:46
- last edited on
12-18-2022
22:19
by
MatthewFitbit
06-15-2022
13:46
- last edited on
12-18-2022
22:19
by
MatthewFitbit
I use my Inspire 2 near all day and especially for exercise. I recently have found that it does not track my location well or even at all once the exercise has been started. I have done all troubleshooting steps including making sure background data and apps are ok, location services is on all the time for FitBit app, and it stays within 30ft of my phone since I run with my phone as well. Once I hit run on the exercise icon it goes through the connecting to GPS routine and eventually vibrates showing that it is connected. I see at that time that it also shows on my phone that FitBit is active and using GPS. Then I hit the go button on my Inspire 2 and start running and soon after the GPS signal is lost and I am left with wildly inaccurate distance information that is crucial for training that I am doing.
My app is up to date and all other troubleshooting steps on all other forums have been followed to no resolve. Please help!
06-15-2022 14:16
06-15-2022 14:16
Maybe try the connected GPS mode.
https://help.fitbit.com/articles/en_US/Help_article/1874.htm
Some devices have the GPS antenna poorly placed and if the tracker is worn snugly, as needed for heart rate data, the GPS performance is poor.
CharlesKn | Mid-Atlantic, USA
60+, strength and cardio
Charge 5, Android, Windows
06-15-2022 18:11
06-15-2022 18:11
The thing is it has worked perfectly fine up until about 2 months ago without changing anything on my phone, app, or device. I had also mentioned that I do have the gps enabled all the time as that was one of the suggested troubleshooting tips posted some time ago on another post.