help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire 2 counting steps when in sleeping

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-23-2023 01:39 - last edited on ‎12-23-2023 08:40 by Fitbit Moderator

‎12-23-2023 01:39 - last edited on ‎12-23-2023 08:40 by Fitbit Moderator

Ever since i got back from a holiday/different timezone, my fitbit step counting has gone haywire. I wake up from sleep and somehow i have 4k steps already. Over the period when sleep was being tracked. First time it happened i left it alone, then it started tracking larger amounts of steps. I tracked driving for the entire sleep period and it fixed it. But not i stopped wearong my fitbit to sleep and its still tracked steps, even more than when i wore it. Ive tried to reboot the tracker, deletes all previous day steps and i still have this issue of exceasive step counts. I sync on a samsung flip 3, but no issues with syncing.

 

Moderator edit: clarified subject.

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎12-23-2023 08:38

‎12-23-2023 08:38

Hi @Deyo. It's good to see you participating in the community.

Thank you for sharing the details regarding the Inspire 2 and for trying to fix it on your own. 

There are a few reasons why this could happen. If you're sleeping close to something that could emit a certain vibration, like a window, a fan or other type of machine. 

On the other hand, let me know if you have MobileTrack installed on the Fitbit app. This feature allows you to record basic stats such as steps using your phone's sensors. That being said, if there was a fan or something vibrating nearby, that might be the reason why you receive these extra amount of steps. Assuming this is correct, I'd recommend removing it by doing the following:

  1. Open the Fitbit app and tap your phone and device icon on the top left corner.
  2. Tap Phone:
  3. Follow the on-screen instructions to remove it from your account.
  4. Continue using your Inspire 2 and let me know how it goes.

Please sync, and try to see how it goes during the next 2 nights. 

Best Answer
0 Votes

‎12-26-2023 05:43

In response to ManuFitbit

‎12-26-2023 05:43

Thanks, this seems to have worked!

Best Answer
0 Votes

‎12-26-2023 06:56

In response to Deyo

‎12-26-2023 06:56

@Deyo Thanks for being back in the community!

Thank you for the response and letting me know that. I'm glad for you.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

Best Answer
0 Votes