Inspire 2 did not provide sleep score

[AIPDX]

I've been using my FitBit Inspire 2 every day since the end of December, and it is on the latest firmware (update was installed when I got it at the end of December). It has been showing sleep scores reliably every day. Yesterday, I was very tired and went to bed unusually early - at around 6:45 pm and slept for close to 12 hours straight. It felt like my best sleep in the past 6 weeks. Yet, FitBit refused to provide me the sleep score today (which I thought would become my target value for the months to come)! The message is "No Sleep Score. Not enough quality sleep data was collected". This makes no sense. The battery is at 63%, and it wear it on my non-dominant arm as I do every day.  Heart rate through the night has been measured accurately and steadily and I see a decrease of heart rate during the sleep, as it is supposed to happen. There are no interruptions in HR readings between the time I went to bed and woke up. All phases of sleep have been recorded. The data is there. I cannot find a reasonable explanation why FitBit failed this night. Is there a reasonable explanation for it?

[Kellsapoppi]

Same with my Inspire HR. I also did sleep any differently, and had not removed the watch from my wrist since the previous night. I’ve had no other trouble with sleep.

[Emilev]

I have had similar issues with sleep tracking since the end of December. My Inspire 2 is over 2 years old. Has it reached the end of its useful life?

[ManuFitbit]

It's good to see you participating in the community @AIPDX @Emilev @Kellsapoppi 

Thank you for taking the time to share the inquiry regarding sleep score, and for providing the screenshots. Sorry to know the difficulty. 

Keep in mind that you must see sleep stages in order to see a sleep score. There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

If you see sleep stages but don’t see a sleep score, please note that it may take a few minutes for your sleep score to appear. In addition, for better results please try to let the device detect that you're awake or asleep by itself rather than doing it manually and make sure to keep the Fitbit app and the devices' firmware updated to the latest version available. 

Make sure that you've also tried the restart procedure described here and check if you continue to experience the difficulty. 

In case the problem is related to the Fitbit app, please try the following as well: 

• Log out from the app.
• Clear Cache and Cookies for the Fitbit app in your phone's settings.
• Restart your phone.
• Log back in to check if you're able to see your data properly.

[AIPDX]

ManuFitbit, this "copy and paste" answer has nothing to do with the problem I see. If you read what I wrote and what you pasted, you will see that your reply is not even applicable. It does not help at all, regretfully.

I think the fact that I went to bed very early and slept much longer than in the past nights made FitBit software mistakenly interpret that night as a false recording. The software, however, did not ask me to confirm that I really slept for so long, and just discarded it.

So far, it is the only night for which no sleep score was calculated. All data needed to calculate it is there - continuously recorded HR, sleep pattern with all stages.

[Maddie02]

Sorry to hear about your issue! My Fitbit is 1 year old and has, for the past four days (despite being charged and up to date), refused to even provide me with how long I slept!! This has never happened before, and no amount of syncing or checking for updates has helped. Really frustrating.

[Ernyz]

Having problems with my newly bought Fitbit to. No sleepscore since 4 days.

See my post: https://community.fitbit.com/t5/Other-Inspire-Trackers/Inspire-2-no-longer-tracking-sleep-consistent...

Also customerservice not available if you do not want to comply to twatterrules.