Inspire 2 didn't log my exercise

[annemariebrody]

I just did a 20 minute set of yoga / Hiit and it didn't log any information. 

Moderator edit: subject for clarity

[LZeeW]

Hello @annemariebrody and welcome to the Help forums.  Please correct me if I am wrong.  It sounds like you did this workout using the auto-recognition feature (SmartTrack).  Yoga doesn't have the motion frequency to be auto-recognized.  You must use the Exercise app with the yoga shortcut for it to get tracked.  The HIIT portion of your workout should get recognized as Aerobic Workout, or sometimes Sport, but the default minimum time to recognize any activity is 15 minutes.  If your HIIT was less than 15 minutes, then that explains why it didn't track anything.  I think these will help you:  How do I track my workouts with my Fitbit device?   How do I track my activity with my Fitbit device? 

If you have any more questions, we're here to help.

[annemariebrody]

Thank you for the information. I did press exercise on the fit bit itself when I started but this was the first time I used it so I will look at the links you sent. I can only see 7 exercises on my app rather than 20 which is listed in the link. I think aerobic is the closest. Can I get the other exercises on the app or not?

kind regards

Anne-Marie

[LZeeW]

@annemariebrody   There is a section in my first link that has the instructions for customizing the exercise shortcuts.  Here is a link to a very good YouTube video that shows the steps.  This will work for any Fitbit where you customize the exercise shortcuts in the phone app.

From your description, it sounds like you did some, but not all, of the steps to start the exercise app.  

[annemariebrody]

Thank you this has worked now. 

[WilsonFitbit · Accepted solution]

Hello @annemariebrody, welcome to the community forums! @LZeeW, it's great to see you around and thanks for your input! 

@annemariebrody, I was able to that @LZeeW provided information about your inquiry. Was this the answer you were looking for? If it was, I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

See you around. 

[annemariebrody]

HI

I did vote for the best answer at the time. thank you very much.

regards

Anne Marie

[WilsonFitbit]

@annemariebrody, thanks for your reply! 

Note that you can post through this thread or create a new if you have additional questions or inquiries. 

Have a wonderful day! 

[annemariebrody]

Thank you. That is helpful. Thanks to you I can start it logging my exercises but it won't stop. I press the sides and it goes to DND. I keep pressing it and eventually it seems to have an arrow up on the screen that says press to stop but it just goes back to DND. Sometimes randomly it seems to finish. 

[WilsonFitbit]

@annemariebrody, thanks for your reply! 

Please ensure that your Inspire 2 is worn properly on the wrist (2-3 finger widths from the wrist). If the buttons are pressed unintentionally this could be the reason why DND mode turns on. Also, water lock feature could be turned on if it's in contact with water as it can activate the button. 

For tips on how to change your settings back, check this article. I also recommend visiting the following thread for tips and updates. 

Hope this helps! 

[JujubeeTrynaget]

Was there an answer here somewhere? I didn't see one. I just did a 20 minute aerobic exercise and it did not auto-detect, and it would not let me log it. It keeps saying that I'm logging it in a future date/time but I am not.

I'm wearing it properly according to what I read.