Inspire 2 display is black

[GagaHus]

I received this Inspire 2 fitbit as a Christmas gift. It has NEVER worked right. It has never recorded any sleep information, continually has the water lock note, never has displayed a heart rate or active zone info, and now the screen is completely black!  😡
My previous 2 fitbits worked well, but the band broke on one and the other one wouldn’t charge. I want one that works!!

Moderator Edit: Clarified subject

[YojanaFitbit · Accepted solution]

Hi there, @GagaHus. Welcome to the Community Forums. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Inspire 2 before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.

Sorry you haven't had the opportunity to use your new Inspire 2. If you've already tried to restart your Fitbit to fix the display issues: How do I restart my Fitbit device?  The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

[GagaHus]

I restarted the fitbit, and the screen is no longer black. But the rest of the issues are still there:  NO SLEEP INFO,…. NO HEART RATE, …. NO ACTIVE ZONE INFO.  These sections have NEVER worked, and still don’t. 

[GagaHus]

Now I am unable to swipe the screen up or down!  I can only see the time or the Water Lock note. I WANT A NEW DEVICE OR MY MONEY BACK!!  How do I make that happen???

[tanisha5234]

hey this happened to me today! i suggest you get in touch with customer service. if your warranty is still active they’ll be able to send you a replacement for free