Inspire 2 display is too dim to see

[Gall22]

My son has an Inspire 2 watch and recently the screen began to become more and more dim over a week or two period. It's now so dim that it can't even be seen in the dark. I previously made sure to check the Dim and Sleep settings, so I know those two items are not the cause. It seems as though the display itself has just completely faded. In the dark, you can see a faint display on the top and bottom edge. Anyone else have a similar experience?

[alexthecat]

@Gall22 Have you tried restarting it? That's usually the first thing I do when I encounter unexpected behavior from my Fitbit.

If that doesn't help, you might consider changing the watch face. Sometimes that will cause the display to start working properly again. If that fixes the problem, you can change it back to the preferred watch face afterwards. 

[Gall22]

@alexthecat thanks for sending your suggestions. I tried each of these items last night, but the display is still not showing. It's now too dim to read even in the dark. 

[alexthecat]

@Gall22 I'm sorry to hear that. Do you know how long he has had his Inspire 2? 

[BHJH]

I also have a Inspire 2. I have to talked to numerous tech from Fitbit. Most have no idea what they are talkijg about. There is no Dim setting on our two units. They told me you don't have to hold both side to open the unit. They told me just go to 'Settings' and then to the 'Dim setting. This Unit does NOT have a Dim Setting. It des have a Quick Settings and they had no idea what that was or where it is. They will not replace the new unit. 

Never again and tell every one what Fitbit is.

Moderator edit: word choice. 

[alexthecat]

@BHJH here is a video that shows how to enable and disable the Dim setting on the Inspire 2: click here 

That is exactly how it works on my Inspire 2.

[AndreaFitbit]

Welcome to the Fitbit Community, @Gall22, @BHJH. I'm sorry to hear that your Inspire 2 display is too dim to see. 

@Gall22, thank you for checking your tracker's settings and for confirming that you have followed advised troubleshooting steps. 

@BHJH, I'm sorry to hear about your experience. Thank you for your feedback and comments.

@alexthecat, thank you for your advise.

@Gall22, I went ahead and created a case on your behalf. Please check your email.

We look forward to get you back on track. 

[Patwalker]

Thank you for your quick response. I went to YouTube checked out the video
follow the instructions however, in order to do that so I had to go into my
clothes closet and view it intended. Lightness could not figure out a way
to change it from dim oro brighter

[AndreaFitbit]

Welcome to the Fitbit Community, @Patwalker. I'm sorry to hear that you need to go to your clothes closet to view your Inspire 2 screen. 

Could you please confirm that you have restarted your tracker and changed the clock face? 

[Gall22]

Thanks everyone, for your help and replies. I appreciate it. 

[AndreaFitbit]

Thanks for getting back to us @Gall22. 

You're very welcome.

We look forward to get you back on track. 

[Stillteaching]

Same here; dim screen & won’t tap to open. 
Any suggestions?

[AndreaFitbit]

Welcome to the Fitbit Community, @Stillteaching. I'm sorry to hear that your Inspire 2 is dim and that it won't tap to open.

Could you please confirm that you have restarted your tracker and changed the clock face? 

[Patwalker]

Followed instructions to adjust dim to brightness did not work. Still dark
in daylight. Can only read in closet in darknesss. Use my. IPhone to find
out info

[Silverstud]

I have had 2 fitbit watches both screens went blank after 2 years, have been told to go into settings but how can I when the screen is completely black and I live too far away from you to climb into your closet lol

[AndreaFitbit]

Thanks for getting back to us and for describing what's happening with your Inspire 2 @Patwalker, @Silverstud. 

Please verify that you have restarted your tracker and changed the clock face? 

[Stillteaching]

Did all that & still dim & no tap

[AndreaFitbit · Accepted solution]

Thanks for getting back to us and for following advised troubleshooting steps @Stillteaching. 

I went ahead and created a case on your behalf and a customer support representative will get in touch with you.

You can check your email.