Inspire 2 distance and steps don't tally

[Bhraonain]

So apparently I've walked 7000 steps today but only travelled 0.15km. I've checked and altered my height, strife length etc but nothing has made a difference. Any advice? 

Having second thoughts about Fitbit - I initially bought the Charge 4 for the integrated GPS so I didn't have to run with my phone, but it was utterly useless. Customer Support advised me to return it!

[ManuFitbit]

Hi @Bhraonain. Welcome to the Fitbit Community!

Thanks for the details regarding your Inspire 2. 

If the GPS is getting disconnected during your activity, the Inspire 2 may track different information for the the distance. Before considering other options, make sure to follow the steps suggested in this article. 

All devices with GPS sensors require a direct path to GPS satellites to calculate location. A weak GPS signal might affect the accuracy of your route and other activity data. Your device uses your step count to calculate distance until it finds a signal, so the total distance calculated for a workout may be slightly less accurate when GPS isn't available for the entire time. In particular, please make sure of the following: 

• That you are  in open sky and moderate trees
• Adjust how you wear the tracker when you want to use GPS 
• Make sure the Location in your phone settings is set to Always or All the time for the Fitbit app (if you're using connected GPS)

If you continue to experience the same behavior and your GPS is getting disconnected, make sure to try following the steps listed in this article to complete a restart, as this has been useful for other users experiencing something similar.