Inspire 2 does not show text messages

[sunflower40]

I have call support twice... email several time... but no one can fit the problem. The Fitbit vibrate, to tell me I have a message... but it doesn't  tell me the message or how it is from. Is their anyone out their how can fix the problem or is the a lost cause. I have a pixel 2 phone.

Thanks

Hopeful

Moderator Edit: Clarified subject and format 

[SilviaFitbit]

@sunflower40 A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

I appreciate that you mentioned you have called our Support team. I would like you to confirm you have followed this procedure to set up your notifications. 

If you did but you're still experiencing issues, attach a screenshot to your next reply. 

Looking forward to hearing back from you. 

[sunflower40]

 

 

[roey1]

I have the same problem.  the Inspire2 does not vibrate when i receive txt msgs on my Iphone.  contacted chat and said they will get back to me by email.  all other vibrates work, phone calls, mail, even calender.  I get txt from weather, friends, junk, but will not vibrate on messages.  Phone is set up properly as well.  All basics on inspire2 were covered in the chat.  thanks for any help.  I bought is to have specifically to be notified for calls and messages. 

[huntercraig]

I have the same issue, just bought the Inspire2.  everything else seems to work but that.  No vibration either

[sunflower40]

Mine vibrates. But it doesn't tell you what the message is or who it's from

[sunflower40]

So I add the screenshot you ask for. and their are other people with similar problems. is their a fix.

[sunflower40]

They also told me they've email me. but still not receiving messages

[SilviaFitbit]

Hi there. Thank you so much for the screenshot attached. 

If you have a case created with our Support team, please continue the communication through email, they'll be happy to assist. 

Since you're getting the notification but your Inspire 2 is showing the text of it. I would like you to verify the following settings: 

• Make sure your phone receives notifications while locked. On your phone, tap Settings > Apps & notifications > Notifications > Notifications on lock screen.
• To receive app notifications, make sure you receive app notifications on your phone. On your phone, tap Settings > Apps & notifications > Notifications and find Recently sent.
• Make sure the Fitbit app can run in the background on your phone. For more information, see What should I know about using the Fitbit app on my Android phone?

If you have a iPhone, check the instructions on this article as they could vary. 

Let me know how it goes. 

[sunflower40]

Thank you for getting back to me. I've checked in several times
notifications are on when the phone is locked. I've tried to continue with
email to solve my problem. But it's more like snail mail. You send them a
question. 2 days later you get a response they ask you to do something. 2
days later you get a response. I asked if I could have a specialist call me
to fix the problem. They said they only do email that I should call the
help line. Well, they can't help. I guess this problem really can't be
fixed. I guess I should have bought the Fitbit that was $50 cheaper and
didn't have notifications.
Very disappointed.

[SilviaFitbit]

@sunflower40 Thank you for getting back. I appreciate you've checked the settings mentioned above. 

I see where your disappointment is coming from, let me help you sort this out. Please restart your Inspire 2 and set it up as a new device, once you've done this set the notifications again. 

Let me know how it goes. 

[sunflower40]

I reset my Fitbit. Went to notifications and turned on notifications. Still
doesn't show me who's sending me a text message or what the message is.

[SilviaFitbit]

@sunflower40 Thank you for getting back. I appreciate the time you spent troubleshooting this. 

Please try the following procedure: 

1. Open your "Messages" app on your Android device.
2. Go to "Settings."
3. Click on "Notifications."
4. Make sure there is a checkmark next to "Preview Message" 

Let me know how it goes. 

[sunflower40]

it doesn't say "Preview Message"
but there is a setting "privacy setting "
show a preview of received messages on the status bar on the lock screen.
So I try this ?
Thanks

[SilviaFitbit]

@sunflower40 Thank you for letting me know the settings you're seeing on your phone, please turn on the "Show a Preview" of received messages on the status bar and let me know the outcome. 

Let me know how it goes. 

[sunflower40]

Thank you. sooo much it finally works after all of that. I'm very happy
with my Fitbit now. Thanks again Cindy

[SilviaFitbit]

@sunflower40 I'm glad to hear that you're receiving notifications properly now. Have a great rest of the week. 😀

[Hi_its_me]

How did you do that I have been trying for hours for it to work and it never works