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Inspire 2 doesn't detect my heart beat

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‎06-06-2022 15:18 - last edited on ‎12-18-2022 22:19 by Fitbit Moderator

‎06-06-2022 15:18 - last edited on ‎12-18-2022 22:19 by Fitbit Moderator

My inspire 2 detected my heartbeat for 3 days but now it won't anymore. Keeps track of my steps fine.

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎06-06-2022 17:09

‎06-06-2022 17:09

I have had mine for not even a year and now it is not tracking my heart rate or sleep patterns. So weird! It just started doing it a day ago. 

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‎06-06-2022 18:02

‎06-06-2022 18:02

Same problem. Mine just recently stopped showing heart rate. 

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‎06-06-2022 18:47 - last edited on ‎06-20-2023 08:11 by Fitbit Moderator

In response to RobertB2

‎06-06-2022 18:47 - last edited on ‎06-20-2023 08:11 by Fitbit Moderator

Welcome to the Fitbit Community, @Sn4keoil @Christsk @RobertB2.

I’m sorry to hear about the difficulties you experienced with your Fitbit Inspire 2 devices.

@RobertB2 @RobertB2 There are some factors that can affect your heart-rate reading on your Fitbit device. Please follow these tips to resolve heart-rate tracking issues.

 

In addition, please make sure your tracker is set to On Wrist EdsonFitbit_0-1654566272720.png. When your Inspire 2 is set to On Clip EdsonFitbit_1-1654566302319.png, certain features are turned off, including heart-rate tracking, automatic exercise tracking, and Active Zone Minutes.

 

If you continue having the same issue, please turn heart rate tracking off and back on. For instructions on how to navigate your Fitbit device, please visit this article.

@Christsk I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

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