help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire 2 doesn't track floors climbed

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-21-2021 21:23 - last edited on ‎02-22-2021 03:10 by Fitbit Moderator

‎02-21-2021 21:23 - last edited on ‎02-22-2021 03:10 by Fitbit Moderator

I bought a 2-story house last week, but the Fitbit doesn't recognize when I go upstairs. IMO it should be counting every time I go up, at least, if not up and down. I tried resetting it per the instructions (smiley face), but that didn't do any good. What's the matter with it? I received it for Christmas 2020, so it's practically brand new.

 

By the way, I wear it on my left wrist (even tho I hate it).

 

Moderator Edit: Merged posts

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎02-22-2021 04:13

In response to WilsonFitbit

‎02-22-2021 04:13

Hi, @Rottnhombre , your Fitbit Inspire 2 will not count floors because it does not have that feature!  Only Fitbits with altimeters are able to count floors, and the Inspire 2 does not have an altimeter.

 

Therefore you do not need to troubleshoot further.

 

If you would like a tracker that will count floors I would suggest trying one of the Charge series (Charge 4 is the most recent) or one of the smartwatches.

 

I hope this helps!

Sense, Charge 5, Inspire 2; iOS and Android

View best answer in original post

Best Answer
12 REPLIES 12

‎02-22-2021 03:18 - edited ‎02-22-2021 04:21

‎02-22-2021 03:18 - edited ‎02-22-2021 04:21

Hello @Rottnhombre, welcome to the community forums! Thank you for the information and the troubleshooting steps you've tried prior to posting! 

 

Your Inspire 2 doesn't count floors. It doesn't have altimeter. Fitbit devices that count floors have an altimeter sensor that detects when you go up in elevation. If you have a Fitbit device that has an altimeter, it will register 1 floor when you climb about 10 feet or 3 meters. (Otherwise, Floors won't be detected) Fitbit devices uses changes in barometric pressure combined with the steps you take to calculate floors climbed. Fitbit devices don’t count floors on stationary exercise equipment, such as a StairMaster or treadmill, or when you go down a flight of steps.

 

Hope this helps! 

Wilson M. | Community Moderator, Fitbit.
Best Answer

‎02-22-2021 04:13

In response to WilsonFitbit

‎02-22-2021 04:13

Hi, @Rottnhombre , your Fitbit Inspire 2 will not count floors because it does not have that feature!  Only Fitbits with altimeters are able to count floors, and the Inspire 2 does not have an altimeter.

 

Therefore you do not need to troubleshoot further.

 

If you would like a tracker that will count floors I would suggest trying one of the Charge series (Charge 4 is the most recent) or one of the smartwatches.

 

I hope this helps!

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎02-22-2021 07:02

In response to Julia_G

‎02-22-2021 07:02

Thank you. I miss my Fitbit One!

Best Answer

‎02-24-2021 07:46

In response to Rottnhombre

‎02-24-2021 07:46

@Rottnhombre, thank you for your reply! 

 

I'd like to share with you a link for you to get more information about our different Fitbit devices. You can also compare them and see which stats are tracked by each device. Here is the link https://www.fitbit.com/global/us/products/find-your-fit. 

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
Best Answer

‎08-18-2021 15:15

In response to WilsonFitbit

‎08-18-2021 15:15

@WilsonFitbit- Your linked quiz doesn't ask the question the OP expressed wasn't working (actually isn't part of the tracker, but didn't know based on Fitbit inaccurate advertising) -- it doesn't ask about floors tracked no matter which way you input the questions...closest it gets is the GPS tracking, but that still fails to address OP post about FLOORS COUNTED.  Fitbit needs to get its act together!

Best Answer

‎08-18-2021 15:20

In response to Rottnhombre

‎08-18-2021 15:20

@StampMyArt 

 

Those are ads placed by third parties, not Fitbit, so the reliability of the results is questionable.

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

Best Answer

‎12-31-2021 22:07

‎12-31-2021 22:07

Hmmm.  I have an Inspire 2 and it did track floors just fine until it stopped tracking floors!  So it does have an altimiter.  Fitbit customer support no help so far.

Best Answer
0 Votes

‎12-31-2021 22:08

In response to WilsonFitbit

‎12-31-2021 22:08

That doesn't explain why my Inspire 2 did count floors and then stopped!

 

Best Answer

‎12-31-2021 22:24

In response to lilyma

‎12-31-2021 22:24

Hi @lilyma  the Inspire 2 user manual lists the different activities it tracks (Page 30) and the components (Page 44) and there is NO altimeter, so it can't recognize your stairs. Even the sales information on the Inspire 2 doesn't list flights of stairs. click to read the user manual. Sure you have the Inspire 2? There are a few similar looking Fitbits that do have altimeters.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎10-23-2022 11:20

In response to Julia_G

‎10-23-2022 11:20

Inspire 2 does count floors. 

Best Answer
0 Votes

‎10-24-2022 18:11

In response to Choaswitchgreen

‎10-24-2022 18:11

@Choaswitchgreen , A warm welcome to the Community! Thank you for your message. 

 

As described above the Inspire 2 does not count floors as it doesn't have an altimeter on it's hardware. 

 Are you using another tracker with it? I ask, because if you are seeing floors on your records, those might be recorded by another Fitbit linked to the account. 

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer

‎10-30-2022 13:19

In response to Choaswitchgreen

‎10-30-2022 13:19

@choasawitchgreen - NO it does NOT.  As is proven over and over again by all the complaints in various threads that the advertising states that it does but when you actually buy and use it, it doesn't even register floors on the device and floors disappears from the app if you have the inspire.  You should have your facts straight before posting incorrect information. This https://community.fitbit.com/t5/Inspire-Inspire-HR/Do-the-Inspire-and-Inspire-HR-count-floors/td-p/4... also confirms that it does not from a moderator stating such.

 

 

Best Answer
0 Votes