The display on my Inspire 2 has grown progressively dimmer over the past two months. I contacted customer support after having restarted the device following the recommended sequences, updated, and made certain Sleep Mode was off and it was not set to "Dim". My case was referred to the Warranty Dept., who in turn advised me "Since all the necessary troubleshooting steps have been performed, we have concluded that your device is defective". In my experience, when a product is admittedly defective, a manufacturer, in good faith, will provide compensation equal to the cost of the product. The Warranty Dept., however, further states"After further review of your account, we see that your device falls outside our warranty period" and offered a 35% discount on a new Fitbit device. The Inspire 2 was a gift, so I had not checked it against competitors' products. The dimming behavior did not start until about a month past the warranty period. 35% off a new product by the company who does not stand behind the product I am in possession of? I think not. Agree with Binny1987; time to be looking at a competitor.
