Inspire 2 fail to enter 4 digit pin for pairing

[Vincentli]

Hi there, I'm trying to re-pairing my inspire 2, but when it goes to the matching page which I need to input the 4-digit pin shown on the device into the app, I am not able to do so as it stuck on the first digit .

My phone is Iphone SE2 , most updated ios

As shown as below:

https://drive.google.com/file/d/154JMMv0iFtVA_yKRoKfOlWuEWewXHIN-/view?usp=sharing

[remarithalei]

Thanks for yours support


Greating


Re Leisberg

[FatimaFitbit]

Hi there @Vincentli and @remarithalei! Welcome to the Fitbit Community!

Thank you @Vincentli for letting us know about the situation you're having trying to pair your Inspire 2 and for the video.

Have you tried to restart your phone and Fitbit, to delete the Fitbit app and to log out/in? 

I suggest you try the steps from this article too: Why can't I set up my Fitbit device? 

[Vincentli]

Hi,

thank you for your reply, I have tried every steps you mentioned.

I also tried to pair with the other iphone SE of mine, it has the same issue.

However, I can successfully paired it with my ipad. 

So I guess it is the compatibility issue of iphone SE and Fitbit's app.

[Vincentli · Accepted solution]

I have found the solution by myself which is to change the app's language to English instead of other languages ( it was Chinese in my case), I guess this issue is due to the capability of input interface between ios and the Fitbit app.  

[FatimaFitbit]

Hi @Vincentli!

Thank you so much for sharing the solution with us. I am very glad that you could solve the issue. 

Thanks for being part of our Community!