Inspire 2 features stopped working for new year?

[solasko2]

My wife has an Inspire 2 and on Dec 28 (2024) it suddenly stopped tracking sleep information and basically everything except steps on the app. No problems synching, it's like they just shut down most of the features overnight. She has iPhone if that makes a difference. Anyone have any idea if this model is being deprecated or something like that?

[ManuFitbit]

Hi @solasko2. Welcome to the community forums. 

Thank you for sharing the information regarding this difficulty with your Inspire 2. 

I would like to know if you see the green lights on the back of the device, as these are the heart rate sensor.

Please confirm that the device is set for “On wrist” and not “On clip”. If it is set to On clip the heart rate will not be available. 

I'd recommend trying the following steps to make sure your heart rate is working as heart rate reading is key to get your sleep data accurately:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Inspire 3. To do so, open the Fitbit app, tap on the upper left corner icon, tap on your Inspire 3's image and tap on "Sync Now". 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device? 

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

With that in mind, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?