help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire 2 got hot and now isn’t working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-19-2021 22:18 - last edited on ‎12-18-2022 23:04 by Fitbit Moderator

‎06-19-2021 22:18 - last edited on ‎12-18-2022 23:04 by Fitbit Moderator

After charging my Inspire 2, it grew uncomfortably hot on my wrist. I removed it and saw that the screen isn’t responding and green lights aren’t on. It won’t respond to being on the charger and won’t sync. It’s now cooled down and isn’t working at all.

 

 

Moderator edit: subject for clarity 

Best Answer
Labels:
8 REPLIES 8

‎06-20-2021 07:17

‎06-20-2021 07:17

Mine did the same. I tried to reboot and it will not reboot. So irritated about it right now

Best Answer

‎06-20-2021 08:10

In response to SLafferty

‎06-20-2021 08:10

Yeah, mine seems to be toast this morning. I’ve had it only 6 months!

Best Answer
0 Votes

‎06-20-2021 13:35

In response to Krsbunn

‎06-20-2021 13:35

Welcome to the Fitbit Community, @Krsbunn @SLafferty.

 

Thanks for the details shared in your posts. I understand how you are feeling and appreciate your efforts. I recommend getting in touch with our Support team so they can evaluate the issue and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎06-21-2021 08:22

In response to LiliyaFitbit

‎06-21-2021 08:22

I’ve sent a direct message and attempted a live chat for help and haven’t yet received a response. The device is not working at all. 

Best Answer

‎06-21-2021 12:21

In response to Krsbunn

‎06-21-2021 12:21

Thank you for the update, @Krsbunn.

 

I appreciate your efforts and the additional details. Since you have already a case with our Support team, they will be contacting you soon. Please keep an eye on your inbox. I appreciate your patience and look forward to getting you back on track.

 

Have a nice day.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎05-06-2022 15:55

‎05-06-2022 15:55

My Inspire 2 got really hot too. Fitbit said no recall on this model but it’s really a safety hazard to have them heat up like that. So glad I was awake so I caught it before it caused a burn. 

Best Answer

‎07-12-2022 01:16

In response to 8yezenia8

‎07-12-2022 01:16

Mine did the same but woke me up by burning my wrist.

Best Answer
0 Votes

‎07-26-2022 08:19

‎07-26-2022 08:19

I had the same issue. It overheated whilst on holiday. Was only 30 degrees, the green light stayed on permanently and burned my wrist. I called them and I have received a full refund but they won’t replace it. Wondering if it’s similar to Ionic which has been recalled owing to burns. When you get through they are very efficient - good luck. 

Best Answer
0 Votes