Inspire 2 green lights not working

[Audrairene]

Hello,

any tips on making the green lights work again on my inspire 2? I have had it for 3 weeks and the lights just stopped working. 😞 I have tried rebooting it and that did not work.

Thanks!

Audra 

Moderator edit: label

[LiliyaFitbit]

Welcome to the Fitbit Community, @Audrairene.

Thanks for the details shared in your post and for already trying to solve the issue. I understand how you are feeling about this situation and recommend doing the following:

1. From your clock face, press and hold the sides of your tracker for a second or two until you see an icon and "DND" underneath.
2. Swipe up and make sure your tracker is set to On Wrist.
3. Press the sides of your tracker to go back to your clock face.
4. Swipe down from your clock face to access your apps (first one is Notifications) and keep swiping up until you see "Settings".
5. Tap on 'Settings' and make sure the Heart Rate setting is turned on. 

For additional troubleshooting instructions, see What factors can affect my heart-rate reading on my Fitbit device?

By the way, I've moved your post to Inspire 2 board so we can keep our forums organized.

Let me know how it goes.

[ttse71]

I received the Inspire 2 for Christmas and now within less than a month, there is no green light.  It's not reading my heart rate nor sleep information. I'm rather disappointed since my last Alta HR lasted 3 years. I've tried restarting as well as using rubbing alcohol to clean but it's not working.  What else can I try?

[ttse71]

I tried this and it worked😊.  I had previously checked the wrist vs. clip setting on my computer and it said wrist so did not expect the setting to be different on the tracker since my tracker automatically sync. 

[ttse71]

I tried this and it worked.  Thank you @LiliyaFitbit 

1. From your clock face, press and hold the sides of your tracker for a second or two until you see an icon and "DND" underneath.
2. Swipe up and make sure your tracker is set to On Wrist.
3. Press the sides of your tracker to go back to your clock face.
4. Swipe down from your clock face to access your apps (first one is Notifications) and keep swiping up until you see "Settings".
5. Tap on 'Settings' and make sure the Heart Rate setting is turned on. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @ttse71.

Thank you for joining the thread and sharing that the instructions provided in this thread helped you resolve the issue. I appreciate your efforts and hope you continue enjoying the Fitbit experience. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can make new friends and create new topics.

Keep on visiting the forums. Happy stepping!

[CTHawaii]

Hi, 

are there any other ideas on how to get the green lights back? Iv’e read everything, tried restarting, tried what your post says and still nothing. Everything says the heart rate is on, but it’s gray without the green lights. I just got the Inspire 2 yesterday. Does it take some time to figure out your “routine” or anything?

[LiliyaFitbit]

Welcome to the Fitbit Community, @CTHawaii.

Thank you for joining the thread and sharing the details of the issue with your device. I understand your concern and appreciate your troubleshooting efforts. Since the issue persists, I recommend getting in touch with our Support team so they can evaluate your tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

You can find more information about the Inspire 2 in this manual and in How do I get started with Fitbit Inspire 2?

See you around.

[aafiakhan]

Hi! I've been having a similar issue with my Inspire 2 that I've had for a week now. I tried holding down the sides of my tracker but it immediately goes to the "water lock" tab, and not to DND. I've also tried rebooting it with no luck. What do you suggest I do?

[tietje702]

Thank you so much!! Precious instructions didn’t mention that holding it for a second or two part. I’ve been trying to troubleshoot for ages. Yay!!

[tietje702]

I meant previous, not precious. 

[Toly]

But what do if your Inspire 2 is completely dead not reacting to any "press and hold" not connecting to charging?  

[Lkh921]

I followed above instructions. apparently my Inspire 2 was set to 'On Clip". Light is now back on. will know more later if heart rate and sleep are being tracked again.

[Lkh921]

As I said I followed the instructions, watch was set on clip now is set on wrist. And my sleep was finally tracked again last night. 5 hours sleep!

[Lkh921]

Night 2 did not track sleep. But light still on

[bcamponelli]

Thank you so much for this! Mine stopped working and I didn't know why. Somehow it was set to clip. I followed your steps and all is well again. 

[Gwanyu]

Thank you for this advice, it really works..

I once experienced in my Inspire-2 that LED is not flashing, hence i didn't get any BPM Rate readings.

It turns out that in the quick setting, underneath the "Screen Wake", my setting is "On Clip" and not "On Wrist"

After i changed it to "On Wrist" then the LED start to flash again