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Inspire 2 heart rate and battery issues

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‎09-10-2023 12:19 - last edited on ‎09-14-2023 06:48 by Fitbit Moderator

‎09-10-2023 12:19 - last edited on ‎09-14-2023 06:48 by Fitbit Moderator

Hi 

My inspire two is just over 2 months out of warranty. The heart rate monitor has stopped working (I’ve checked it’s not set to clip / and HR functionality is turn on) and the battery is running down from 100% battery to 0% in approx 6 hours. Both of these faults started yesterday any ideas on how to fix… 

I’ve done a reset several as l times… 

Thanks 

 

Moderator Edit: Clarified subject

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‎09-19-2023 12:47 - edited ‎09-19-2023 16:31

‎09-19-2023 12:47 - edited ‎09-19-2023 16:31

Good to see you participating in the community for the first time @Soa81.

Thank you for sharing the details regarding your Inspire 2. I'm sorry for the mistake in the last post. This is what I wanted to say:

I recommend that you try restarting the device.

In addition, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar. Let me know how it goes please.

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‎09-19-2023 14:21

In response to ManuFitbit

‎09-19-2023 14:21

Hi 

I’m afraid I’ve not been in contact with customer services about this and I can’t see the arrival you refer too… 

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‎09-19-2023 16:33

In response to Soa81

‎09-19-2023 16:33

@Soa81 Thanks for letting me know.

Above is the information that I wanted to provide you. 

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