Inspire 2 heart rate monitor doesn't work

[tylerschott1977]

Please help! I purchased one for my wife recently.  The HR monitor worked for about an hour after it was 1st set up and now it doesn't seem to work.  I've restarted the phone, the app, re-logged in and restarted the device.  Nothing seems to work.  I'm not seeing the flashing light on the underside of the device at all.  

I'm wondering if it's defective and needs to be exchanged or if there's a setting issue I'm not aware of...

Thanks!

Moderator edit: format

[SilviaFitbit]

@tylerschott1977 A warm welcome to the Fitbit Community! Thank you for getting in touch in behalf of your wife. 

Please double check that her Inspire 2's heart rate settings are turned on by going into the Settings app on the tracker. Also, if the Inspire 2 is set to "On Clip" mode the heart-rate tracking along with other features will turned off. 

I'll be around if you have any additional questions. 

[Baronista]

Same for me SilviaFitbit. Did what you suggested. But there is no “on clip” section. And it seems to be turned on. Please help. Purchased this yesterday and need to return if this is not working. Thank you fir your help. 

[SilviaFitbit]

@Baronista Welcome to the Fitbit Community! Thank you for getting in touch about this. 

I appreciate that you checked your settings. The "On Clip" and "On Wrist" features will be found in the "Quick Settings". To access them press and hold the buttons on Inspire 2 and tap those settings to adjust them. 

I'll be around if you have any additional questions! 

[Hband]

I’m having similar issues, heart rate monitor is working somewhat but jumping wildly during exercise, and ever since I turned water lock on to swim now it won’t sync heart rate to my phone, I’ve checked settings, reset the device, synced it again manually, and even deleted the device and re synced it into the app.. so frustrating, wishing I shelled out the extra dough for an Apple Watch right about now.

[SunsetRunner]

The on clip was turned on...fixed. 

[Szsignor · Accepted solution]

I think I found something that might work—I reset my inspire, then chose “clip” and then “wrist” and my heartbeat started working again. 

[JJPC]

yep that worked, how strange. electronics are a mysterious thing LOL

[SilviaFitbit]

Hi everyone. Thank you for getting in touch about this. 

I appreciate that you shared the fixes you found, you may want to check this article for further information: How do I get started with Fitbit Inspire 2? 

I'll be around if you have any additional questions. 

[Hopkins5671]

Mine still isn’t working and I have done all of these things. I’ve had a simple Fitbit flex for years with very little issues and now I’m aggravated at this one just after a week. Probably going to return it

[SilviaFitbit]

@Hopkins5671 It's nice to see you in the Fitbit Community. Thank you for the troubleshooting tried prior to posting. 

I see where your disappointment is coming from. I would like you to confirm you've checked the settings mentioned above. Is your heart rate setting turned on? Are your other settings working? 

Looking forward to hearing back from you. 

[MrsDS10]

Really helpful, thank you, I must have accidentally selected 'clip', it is now working...

[SunsetRunner]

I found the same thing. I went into the device settings. Hit clip then wrist and it started working right away. 

[hrevlns]

I’ve had this issue as well. I got mine for a Christmas gift and it worked for one day. 
Was there a resolution to this? 

[Lestalk]

I also have a new Inspire 2. Generally working, bpm isn’t working. BPM is on. It is set to wrist, not clip. I haven’t been able 2 make any of previous suggestions work either 

[SilviaFitbit]

@hrevlns @Lestalk Welcome to the Fitbit Community. Thanks for the details mentioned. 

If your heart rate isn't working, please check that On Wrist and Heart Rate are turned on in the Settings app, to access them press and hold both buttons. If the icons are illuminated, this means they have been activated. Is the heart rate icon turned on? 

Feel free to check out this article: How do I get started with Fitbit Inspire 2? 

Let me know how it goes. 

[Lestalk]

Both monitor and on wrist were turned on. I read all the instructions. I turned them back off because this lack of functionality is very frustrating.
Are there other ideas?
Thanks

Sent from my iPad

[SilviaFitbit]

@Lestalk Thank you for getting back. In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Due to recent events affecting our operations we may take a bit longer to get back to you. 

Have a great week. 

[levernab]

Thank you, thank you!  Before looking on here I had done a chat with a Fitbit tech but he could not figure out why my inspire was not recording bp, active minutes, etc.  After almost a week of frustration I ask on here and get the solution.  I am so happy!!

[SilviaFitbit]

@levernab Welcome to the Fitbit Community. Thanks for letting us know that you found the solution on the forums! 

See you around. Feel free to visit our Discussions Board, where you can find tips about Get Moving, Healthy Eating, Manage Weight, etc.