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Inspire 2 is doubling my steps

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‎01-31-2023 18:52 - last edited on ‎02-02-2023 09:15 by Fitbit Moderator

‎01-31-2023 18:52 - last edited on ‎02-02-2023 09:15 by Fitbit Moderator

What is the matter with these units? Steps are doubled, no support actor actually answers the questions that are asked. Just posting a link is NOT SUPPORT. Why do the units double the step count, no matter how many times I reset it?  Software is the latest version. Would love an actual answer to this query.

 

 

Moderator Edit: Clarified subject

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‎02-02-2023 09:16 - edited ‎03-09-2024 05:54

‎02-02-2023 09:16 - edited ‎03-09-2024 05:54

Hi there, @Ken2345. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2. 

Do you have another app connected to your Fitbit account that could might be adding more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.

Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?

For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?

Know that you can negate the extra steps in the Fitbit app. For more information, see How do I add, edit, or delete Fitbit data and activities?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-02-2023 09:16 - edited ‎03-09-2024 05:54

‎02-02-2023 09:16 - edited ‎03-09-2024 05:54

Hi there, @Ken2345. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2. 

Do you have another app connected to your Fitbit account that could might be adding more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.

Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?

For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?

Know that you can negate the extra steps in the Fitbit app. For more information, see How do I add, edit, or delete Fitbit data and activities?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer