Inspire 2 is not tracking my data

[phatbitt]

My Fitbit Inspire 2 is syncing, but apart from recording steps, no other data is showing. I've tried the 'switch on and off' trope, updated latest software thingy, cleaned the contacts, charged it fully, shouted at it etc., but nothing works. Is it time to lay this one to rest? I hope not. Many thanks in advance.

Moderator Edit: Clarified subject and updated label

[MarreFitbit · Accepted solution]

Hi there, @phatbitt. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 2 is still not tracking your data. I understand your concern, we're here to help you! 

I've seen you contacted our Support Team after posting here and they already offered some troubleshooting steps, my best advice is to keep the conversation directly with them so they will tell you what is the next step in case that the recommendations provided haven't worked. 

Thanks in advance! 

[phatbitt]

Hello and thank you. Support were very helpful and resolved it for me.

[MarreFitbit]

@phatbitt Awesome! I'm glad to hear that our team was able to solved your issue. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!