Inspire 2 is not tracking my sleep data accurately

[sgbednar]

My Inspire 2, used on an Android phone, has not been accurately tracking my sleep.  It sometimes will simply miss 2-3 hours of sleep, or wildly misrepresent my sleep and wake times.  I have already tried a remedy suggested to another user in this forum (turning heart rate off, syncing, turning it back on, and rebooting).  It didn't work.  I tighten my device at bedtime so it doesn't slip around, and the battery is charged regularly.  What is the problem?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @sgbednar. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. I understand where your concern is coming from. 

Before considering other options, would you mind confirming if you've tried these steps in the order listed?

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Fitbit device. To do so, open the Fitbit app, tap on the Account icon, tap on your Fitbit device's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Additionally, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Nevertheless, keep in mind that your time asleep is calculated by subtracting your time spent awake and restless from your overall tracked sleep time. For example, if you slept 8 hours but woke up 2 times for 15 minutes each, your time asleep would be 7 hr 30 min. For more information, see What should I know about Fitbit sleep stages?

If none of the above has worked, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[sgbednar]

I think I have done everything right, but I was not aware of any Begin Sleep Now option.  I rely on the device to decide when I'm asleep.  Last night's data looks about right, so I guess I will just see how it goes.  It is an intermittent problem.  Thanks!