Inspire 2 is tracking too many steps

[DJH1122]

My fitbit app shows I've walked 2.36 miles today, when I know I haven't.  It is 11:00am EST and I got out of bed at 7:45am EST and haven't walked much at all this morning!  I logged out of app,  powered off phone and still shows 2.36 miles 🤔

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @DJH1122. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. I understand where your concern is coming from. 

I'm wondering if you're using another app connected to your Fitbit account that will add more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.

Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?

For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?

In order to negate the extra steps, see How do I add, edit, or delete Fitbit data and activities?

Hope this helps. 

[DJH1122]

I do think mobile tracking is on but even still, I was asleep all night, so there is no way I walked 2 miles.

[Holly1225]

I’m experiencing the opposite issue, It’s not recording all my steps, I have the NOOM app on my IPhone- it recorded Almost 3800 steps while the Inspire 2 recorded 1760.

I believe the issue is that when you walk you have to swing your arms with this watch, I did a lot of steps walking in the supermarket today and I was pushing a cart therefore my arms weren’t  swinging! I stood in place  and began to swing my arms and the steps increased on the Fitbit !!

I may be returning it.