Inspire 2 is tracking too many steps

[Kate4dance]

Why does my partners Inspire 2 show an unrealistic number of steps compared to mine ( basic inspire) when he hasnt been anywhere near as active or walked as far as I have? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Kate4dance. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with the Fitbit devices. 

As a first approach, I would like to clarify that it's normal that you see a difference when you are comparing your data with another person, this is because Fitbit devices record your data based on your personal information (age, gender, weight and height).

If you feel that your step count and distance are inaccurate, confirm the following are correct in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
• Your height (For more information, see How do I manage my Fitbit profile?)

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How does my Fitbit device calculate my daily activity?

Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take. For more information, see: How accurate are Fitbit devices?