Inspire 2 is unresponsive

[christian82838]

It says it is fully charged on the app but i cant turn it on and cant see anything, please help me out

Moderator Edit: Clarified subject

[Julia_G]

Hi, @christian82838 , the information in the app is only as accurate as its last sync.  If that was some time ago then it may no longer be fully charged (or charged at all).  You can check the last sync time by clicking on the person photo/icon top left and then on the picture of your Inspire 2.  If the sync is recent then it probably is charged, but if not please try plugging it in to charge as normal and giving it a couple of hours boost.  Then, while it is still plugged in and charging (even if the screen is still unresponsive), press and hold the button.  The instructions are to hold the button for 10 seconds.  However, if it has become unresponsive you may need to hold for considerably longer - for as much as 30 seconds, and you also may need to repeat the restart procedure as a single restart does not always work.

Hopefully, and with luck, this will bring your Fitbit back to life.

Welcome to the forums!

[ManuFitbit]

Nice to see you as a new member of the community @christian82838.

Thanks for letting us know about the situation with your Inspire 2.

I'm not sure if you are still having difficulty with your tracker. May I know if you're charging your tracker correctly as described here? If the issue still persists, please let me know so I can continue helping you.

Thanks for helping @Julia_G 

[B-E-S]

Switched over to Google and now it doesn’t work, nothing, face is black, won’t turn on. This is frustrating, never trusted google yo begin with and this just reiterates why. 😡

[ManuFitbit]

Good to see you around the community @B-E-S.

Thanks for sharing the details regarding your Inspire 2.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

[chench53]

Same thing just happened, it tracked my walk earlier today. It's 2 years 1 month old. All charged up this morning, and now it seems dead. Will review instructions in post by Julia_G. More to follow later. ☹️

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Well, last time it synced shows as about 3:30 pm today, and only because I was looking to see the time did I notice it was dead. 

It's still dead, has been on the charger and nothing, nada, zip. ☹️ So, will chat with support to see if there's anything that can be done, and if not, it's onto a new device I suppose.

[ManuFitbit]

Welcome back in the community @chench53.

Thanks for providing the details regarding the situation with your Inspire 2.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Please, keep the contact with them.  

[chench53]

I chatted last evening, and it was deemed dead, despite having gone from 95% to dead in a matter of a few hours. I was given a coupon and I ordered a new device. This morning, the darn thing was charged up, and I chatted again, and they said it's fine. So, I will likely cancel the new device and was told it would be no cost to me to return it.