Inspire 2 isn't tracking my active zone minutes accurately

[aletarae]

How can my zone minutes be 22 minutes one day and 175 the next day? I do pretty much the same every day.

Moderator Edit: Clarified subject

[LZeeW]

Hello @aletarae and welcome to the Community.  Active zone minutes are heart rate based.  If you tap on your zone minute icon, then swipe to the left in the green area, you will see your zone minute heart rate trace.  You will also see when you got your zone minutes.  You can do pretty much the same thing every day, but there might be just enough difference in your activity level that you were in fat burn or cardio one day, but not the next.

[xostali]

This morning I got 122 active zone minutes while I was sitting on my butt teaching English for 2 hours, and according to the info, most of that was 'intense' activity for nearly an hour total (and yes I did check the graphs to see exactly when they were recorded, etc). I checked my heart rate with my phone and it read like 58 when my Fitbit was reading 113. A couple other days this past week, I got some active zone minutes while I was teaching and I thought maybe I was just super animated but then when I was teaching on Friday and Saturday it didn't happen, and I'm usually pretty similar in every class. Then this morning it was really excessive. I decided to restart my device. You might want to try that, but I'm not even sure if it really helped. As soon as I did that my heart rate was reading in the high 50s, so I was encouraged. That was an hour ago, though, and now it's going crazy again. My phone says my heart rate is 58 and my Fitbit says it is 113. But then I check 20 seconds later and it bounces between 80 and 110 within seconds. I don't know what the heck is going on.

[aletarae]

Thank you, I did restart my fitbit and it seems better. I was having some irregular heart rhythms and tachycardia but am on medication now.  Hopefully you don't have any of those issues.

[xostali]

I hope it will work well for you now! I thought mine was fixed for a while but it isn't. I restarted it twice. I am up to 347 active zone minutes and not only have I double checked my heart rate with my phone but also, there's just no way I really racked up that much activity sitting in front of my computer. I saw somewhere else that sometimes people experience their Fitbits going a bit wonky after daylight savings time so I hope it will be better tomorrow.

[YojanaFitbit]

Hi there, @aletarae. Welcome to the Community Forums. @xostali Nice to see you around. Thanks for the details provided in your post about the inconvenience with your active zone minutes and for the troubleshooting steps you've tried beforehand.

Since active zone minutes are based on heart rate data, as @LZeeW mentioned. I'd recommend to see How do I track heart rate with my Fitbit device? to make sure your watch is properly registering your heart rate data. Please keep in mind that if your Inspire 2 is new, it will take a few days for the heart rate to settle down and start giving you a more reasonable heart rate data same for the AZM.

I'd also recommend taking a look at this help article What are Active Zone Minutes or active minutes on my Fitbit device? 

Hope that helps. 

[xostali]

Hi @YojanaFitbit . Thank you for your response. I actually already had checked those resources, and my problems are not user error. I finally reached out to customer service yesterday because my active zone minutes kept racking up and I continued to see my heart rate readings bounce all over the place (like in real time, on my wrist when I wasn't moving, and at the same time I would have my phone in my other hand, measuring the same thing - the line graph of my heart rate yesterday also looks quite insane compared to every day of the previous week).

I wore my Fitbit for 8 days before it started acting crazy, so it's not an issue of it settling down or me not doing something properly. It had been working fine until yesterday. As I said, I was double checking my heart rate with my phone's sensor and when I was at rest I would get a number I was expecting from my phone and the numbers from my Fitbit were moving all over the place. I have it in the same spot on my wrist as before, on the same hand. I restarted it twice, to no avail. Then, while working with customer service, I did a soft reset and it did not help. Finally, we did a factory reset and it mostly seemed to settle down. However, this morning, when I was sitting in front of my computer teaching English (something I do nearly every day and which doesn't require a lot of movement on my part), there were 15 minutes in which I got credit for 25 active zone minutes. Later in the day I was trying to get an aerobic activity started and I could not get my heart rate up very easily, even though I was moving around a lot. This to be expected, because I'm on beta blockers. There is no way that my heart rate is spiking that much when I am just sitting down.

I am not expecting you to give me a solution. As I said, it is not user error. Something is going on with my tracker itself. That was acknowledged by customer service. I am supposed to reach out to customer service again with the incident number that I was given if I continue to have the same problems. The jury is out. I am not encouraged by the data from this morning. 😖 I'm wondering if another factory reset would make any difference lol.

[YojanaFitbit]

@xostali Thanks for getting back to us and for contacting our support team. I've updated your case with the information you've provided in your post. A representative will get in touch with shortly to keep assisting you with this.

I’ll see you around the Community.