Inspire 2 isn't tracking my heart rate

[Lamignon]

No heart rate info and green led lights not flashing. Help.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Lamignon. Welcome to the Community Forums. 

As a first approach, please make sure that the heart rate setting is turned on. To do so, On your device, open the Settings app > Heart Rate > tap to turn the setting On.

Also, bear in mind that your device may have difficulty getting a strong signal, especially during exercises that cause your arm to move vigorously such as high-intensity interval training or boxing. So, please try to relax your wrist and stay still for up to 10 seconds. You might also notice a spike or dip in your reading as your device finds your heart rate. In both cases, normal tracking should resume shortly.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

Hope that helps. 

[Lamignon]

Thank you.

Sent from my iPad

[musicpinay]

I had the same exact problem today. I did what was suggested above and made sure heart rate mode was on, which it was. Then I went to the menu that has water lock/DND/sleep/etc by holding down both side buttons. I scrolled all the way to the button and realized, however it happened, it was on clip mode instead of wrist mode. Once I made that chance, the green lights came back on and HR was being measured! 

[Lamignon]

Thank you, did those things and it sorted itself out. Possibly pressed a wrong button after swimming without my glasses on!

Sent from my iPad

[TFitt]

Very helpful! Didn't know about the clip mode or how it got changed to it

[Lamignon]

It’s so easy to turn things on and off without realising!

Sent from my iPad

[Lvlvln]

Lifesaver. Thank you. I was having this problem today.