Inspire 2 keeps displaying a "Download the Fitbit app" message

[S1947]

My Inspire2  has a message saying:"Download the fitbit mobile app" which I have done, but I cannot stop that message or do anything else with the tracker.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@S1947 Welcome to our Fitbit Community. Regarding the "Download the Fitbit app" message that your Inspire 2 keeps displaying, I'd like you to restart your Fitbit device as described in this help article. After this, follow the setup process as instructed in this help page and see if the issue gets fixed.

Hope this helps.

[KAJP]

I have having the same issue as the above.  My FitBit just shows the message "Downloaded the app on 09/11/2021."
I have restarted the app, I have deleted the app and reinstalled it (Apple).  I have a FiTBit Inspire so i cant turn it off as there are no buttons to press.  Because of the above message I can't go into the FitBit to reboot/clear usage.  When I now go into the app it won't sync.  
I therefore have a Fitbit i have had for 7 days that i can't use at all

[YojanaFitbit · Accepted solution]

Hi there, @jackieyl. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. 

As per the message on the watch's screen, it seems that your Inspire 2 is asking you to pair it.  So I'd suggest doing the following:

• Check if by any chance your phone's Bluetooth shows the Inspire 2 as a connected device. If so, please unpair/remove it.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Inspire 2 again.
• If there is no connection, restart your Inspire 2.

If you can't get started with your Inspire 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[Graham007]

I also have an inspire 2 I have followed every thing above more than once. 
the fit bit just states download Fitbit mobile app 25/12/21 which was the date I downloaded it. 
I’ve deleted the app and reinstalled. My educated hypothesis is this is a app problem as had a similar issue with a garmin. However at the moment the watch is 4 weeks old and now useless. Taking it back to the shop tomorrow 

[Graham007]

I fixed it. Just set up a new account then reinstalled the old one. Working again hope this is not a regular occurrence  

[Moonangel7]

Graham007

  I am having the same problem with my fitbit that you fixed on1/15/22 by setting up a new account.  How do you go about setting up a new account?  I am so confused with this crap.  My fitbit was displaying wrong date and time and that is why I was playing around with the fitbit and then I got the display download fibit mobile app.  

[Moonangel7]

update on my last comment

I opened a new fitbit account, not sure what you mean by reinstall the old one, but I logged off the new account and logged into the old account and still I cannot remove the download Fitbit mobile app.  I held the button down and got the smiley face and no action with that.

[ugh1]

Have you fixed this yet? I have done everything including creating a new account and deleting the old; I still get through where I receive the 4 digit code than my Inspire 2 says " Download or update the fitbit app to set up".  I've gone through the steps of turning off bluetooth, turning off phone, etc.  I guess I throw it away? The suggestion to restart the watch won't work because you can't restart Inspire 2. I keep getting popup on my phone that says "tap to set up this devise" and that just circles me back to the app again.

[ugh1]

Have you fixed this yet? I have done everything including creating a new account and deleting the old; I still get through where I receive the 4 digit code than my Inspire 2 says " Download or update the fitbit app to set up".  I've gone through the steps of turning off bluetooth, turning off phone, etc.  I guess I throw it away? The suggestion to restart the watch won't work because you can't restart Inspire 2. I keep getting popup on my phone that says "tap to set up this devise" and that just circles me back to the app again.

To set up new account, I had to delete the old and uninstall the app. Then reinstalled app and created new user (although I had to use an old email acct because it wouldn't let me use the same as my previous acct). But I am still having the same issues.

[ivanagyro]

@YojanaFitbit  Thank you for the instructions. However, the instructions don't fix my inspire2. I tried every position "combination" of the step. Includes:

1. Toggle Bluetooth

2. Remove Inspire2 in Bluetooth

3. Reboot the phone

4. Reboot Inpire2

5. Remove Inspire2 from App on Android

6. Reinstall App

I can sync my Inspire2 before Feb. 10, but it stops synchronizing. And my inpire2 is still showing "Download the Fitbit mobile app" when I tried to re-connect it with my phone (Pixel 7 Pro).

[frazzled1978]

Did you have any luck?  I have spent all day trying to fix this with no success

[ivanagyro]

Try to wait "Download the Fitbit app" as long as possible. After I waited it about ten minutes, with plugging-in the power, my phone and my watch connected to each other.

[CinLou114]

Thank you, thank you, thank you...I did exactly what you said here...had the same problem with the fitbit logo...stuck on a screen with "download fitbit mobile app scrolling on the bottom...I uninstalled app....and set up new device...it worked....I am so happy.....THANK YOU.....

[frazzled1978]

Unfortunately it comes up with an error and it stops trying to connect when I do that

Sent from my iPhone

[Hlla-A]

Yes, I figured it out. 
I plugged my Fitbit in, restarted it, restarted my phone as well, and uninstalled Fitbit app. I redownloaded it, and under account (the icon in the top left corner in the app) I erased my old inspire 2 from devices and clicked set up a new device, chose inspire 2, which prompted my actual inspire 2 to come back on. Weird. 

[emarin968]

I have inistalled/reinstalled fit but app, restarted forgot and phone, toggled off and on Bluetooth, logged out and then back into the app and none of this has removed the message from my tidbit screen!  At this point I am ready to basically box everything back up and return it to the store!!

[ManuFitbit]

Hi @emarin968. Welcome to the community forums.

Thanks for letting us know about the inconvenience with your Inspire 2.

Please, let me know did you resolve the situation?

If you are still experiencing the issue, let me know if you have followed the steps suggested by @YojanaFitbit