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Inspire 2 metal strap catch has disappeared so can’t detach the strap.

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‎05-05-2023 13:48

‎05-05-2023 13:48

The metal catch has disappeared on my inspire 2 band so I can’t detach it to clean it! Anyone else experience this or can help me fix it please? Thanks. 

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‎05-12-2023 14:44 - edited ‎05-12-2023 14:50

‎05-12-2023 14:44 - edited ‎05-12-2023 14:50

Hi @JaneLedgend. It's nice to see you as a new member of the Fitbit community.

 

Thanks for sharing the inquiry about your Inspire 2.

 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

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‎05-12-2023 14:49

In response to ManuFitbit

‎05-12-2023 14:49

Thank you so much for your help. I hope I can get it sorted soon, I really
need to clean it!
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‎05-12-2023 15:19

In response to JaneLedgend

‎05-12-2023 15:19

You're welcome @JaneLedgend. Hope you solve the inconvenience as soon as possible. 

 

Keep an eye on your inbox and in the spam or junk folder. 

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