Inspire 2 metal strap catch has disappeared so can’t detach the strap.

[JaneLedgend]

The metal catch has disappeared on my inspire 2 band so I can’t detach it to clean it! Anyone else experience this or can help me fix it please? Thanks. 

[ManuFitbit]

Hi @JaneLedgend. It's nice to see you as a new member of the Fitbit community.

Thanks for sharing the inquiry about your Inspire 2.

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

[JaneLedgend]

Thank you so much for your help. I hope I can get it sorted soon, I really
need to clean it!

[ManuFitbit]

You're welcome @JaneLedgend. Hope you solve the inconvenience as soon as possible. 

Keep an eye on your inbox and in the spam or junk folder.