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Inspire 2 misses GPS info from phone

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‎09-08-2022 14:25 - last edited on ‎12-18-2022 21:04 by Fitbit Moderator

‎09-08-2022 14:25 - last edited on ‎12-18-2022 21:04 by Fitbit Moderator

Hi

 

I had a problem with my original Inspire 2, so Fitbit very kindly sent me a refurb replacement.  Happy with that, but the new one has a curious issue when I link it to my phone for GPS info when I ride my bike.  it misses the first 10 mins or so of the ride.

 

The ride comes up ok in Strava, so I know the GPS is working, and I know the bluetooth connection is there because the Fitbit device syncs fine, but it consistently misses the first part of each ride so it's not shown on the map (to be clear the rest of the ride is mapped correctly). The Fitbit knows when the exercise started, so the overall time is correct, but it thinks I did less miles in the time so gives a very low mph.

 

Any thoughts on why this might be happening?

 

Thanks!

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