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Inspire 2 - no details in app

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‎11-05-2022 21:41 - last edited on ‎12-18-2022 21:01 by Fitbit Moderator

‎11-05-2022 21:41 - last edited on ‎12-18-2022 21:01 by Fitbit Moderator

hi there,

about 2 weeks ago my app completely stopped showing any details collected by my fitbit. i can see total steps, total calories, etc but when i click to view when steps occurred, it says “no measurements”. what can i do to get all this back before i lose data?

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‎11-06-2022 04:31 - edited ‎11-06-2022 06:18

‎11-06-2022 04:31 - edited ‎11-06-2022 06:18

Hello @jrrussell and welcome to the Community.  This is a known issue with the iOS app.  I don't see it being reported in the Android app forum.  Fitbit is aware.  I believe this is a display issue and I'm confident that you won't lose data when this is fixed.

 

I have it, too.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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5 REPLIES 5

‎11-06-2022 04:31 - edited ‎11-06-2022 06:18

‎11-06-2022 04:31 - edited ‎11-06-2022 06:18

Hello @jrrussell and welcome to the Community.  This is a known issue with the iOS app.  I don't see it being reported in the Android app forum.  Fitbit is aware.  I believe this is a display issue and I'm confident that you won't lose data when this is fixed.

 

I have it, too.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎11-06-2022 21:14

In response to LZeeW

‎11-06-2022 21:14

thank you very much! i didn’t realize there was an app forum- should have taken this question there. 

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‎12-03-2022 15:07

In response to LZeeW

‎12-03-2022 15:07

What? How did you fix it? 

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‎12-03-2022 15:08

In response to jrrussell

‎12-03-2022 15:08

What the heck is “ app forum” and how do I get there? 

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‎12-03-2022 22:28

In response to DocMeg

‎12-03-2022 22:28

hi, here is a link to it. during the last app update, mine was fixed.

https://community.fitbit.com/t5/iOS-App/bd-p/ios

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