Inspire 2 no longer syncing on the tracker or on my dashboard

[Puddin16]

My tracker does no longer sync it's been 5 days now and I didn't receive my weekly progress email. I have tried everything suggested with the tracker and Bluetooth but no joy looks like I'll be choosing a different tracker very soon

[DavideFitbit]

Hi, welcome to the Community forums, @Puddin16. 

I appreciate all the information that you've shared about the difficulty you're experiencing with your Inspire 2 and that you already tried a few steps to try to resolve it. 

Before considering other options, I recommend that you try restarting the device following these steps. 

I understand that you already tried some troubleshooting steps shared in the forums. Keep in mind that you need to sync through the Fitbit app and not through the Bluetooth settings on your phone. In addition to the restart, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

Hope this helps, I'll be around.

[Puddin16]

Hi I have checked out all you suggested and I have tried all of them all was well until last Tuesday after that

I did find an update for the Fitbit which hadn't worked so I downloaded it but still nothing iss

[emili]

so @Puddin16 since you downloaded to update, have you restarted your tracker and unpaired and repaired your tracker through blue tooth? I would try the trouble shooting steps again just to be sure you have done everything possible. if still nothing, you may want to contact support for additional suggestions here is the link in case you need to..

[Puddin16]

I have restarted numerous times and reinstalled the app as well as doing
all other stuff suggested
I removed from Bluetooth and it is showing again for pairing and but it
will no longer pair with it and has shown an error message too

[DavideFitbit]

@Puddin16 Thank you for sharing that you already tried all the troubleshooting steps suggested earlier.  

In this case, since you continue to experience the same problem, I do recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.