Inspire 2 - no sleep tracking

[TinaH010]

I’m a new user to Fitbit Inspire 2 and had been testing the sleep feature for a couple days with no success.

Day 1: I went to sleep with my watch, but found out there was no sleep analysis at all in the app.

Day 2: I enabled sleep mode on my watch and also confirmed sleep mode in the Fitbit app. Next day I woke up and on the sleep analysis graph, there was one straight horizontal across the screen with multiple verticals lines. No sleep score.

Day 3: I enabled “on wrist” on my watch, and did everything above. Still, only a straight horizontal line with multiple Vergil’s line. No sleep score…

Is the graph supposed to be just like that? I thought it will indicate the sleep cycles. Please let me know if there is anything I could do to enable the sleep feature.

Moderator edit: format

[Libvt]

The first week I got me inspired to each morning I was able to see my sleep patterns, with time in REM etc. Now I see nothing other than how many hours I slept. How can I get back to seeing all the detail?

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @TinaH010. 

Thank you for sharing this information about the inconvenience you've been experiencing with the Inspire 2.  

Keep in mind that there are some factors that may prevent your tracker from recording your sleep. Please make sure of the following:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device as described in this help article.
• If you slept for less than 1 hour for sleep patterns or less than 3 hours for sleep stages.
• If your device’s battery is critically low.

Before considering other options, please try to complete a restart procedure following these steps. In addition, please wear your device on your non-dominant hand and monitor it for the next few days. In the meantime, for the nights that don't have sleep data, you can manually log your sleep by going to the Fitbit app, tapping on the "+" icon next to the sleep tile > Add Sleep Log and entering your details. 

Keep in mind that you must see sleep stages in order to see a sleep score. There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages. 

If you see sleep stages but don’t see a sleep score, please note that it may take a few minutes for your sleep score to appear. In addition, for better results please try to let the device detect that you're awake or asleep by itself rather than doing it manually. In case the problem is related to the Fitbit app, please try the following as well: 

• Log out from the app.
• Clear Cache and Cookies for the Fitbit app in your phone's settings.
• Restart your phone.
• Log back in to check if you're able to see your data properly.

Hope this helps, I'll be around.