02-10-2022
06:06
- last edited on
12-18-2022
22:51
by
MatthewFitbit
02-10-2022
06:06
- last edited on
12-18-2022
22:51
by
MatthewFitbit
Hi there
Wondering if anyone had similar problem. My son got the inspire 2 for his Christmas. It worked fine for a month then when we went to charge it, the cable just would not connect to charge it. They sent a replacement which arrived today but the same thing is happening. The charger like vibrates when it goes near the fitbit but it just will not connect long enough to charge. My daughter has an inspire 2 and hers is working fine and we have also tried her charger on my son's device, it still does not work and my sons charger on her device and it works fine. Have no idea where to go but my son is getting a bit frustrated. He is only 9
Moderator edit: subject updated for clarity
02-10-2022
10:58
- last edited on
11-19-2024
09:46
by
MarreFitbit
02-10-2022
10:58
- last edited on
11-19-2024
09:46
by
MarreFitbit
Hi, welcome to the Fitbit Community forums, @kimabbi88.
Thank you for sharing all these details about the inconvenience you've been having with your Inspire 2 device and for confirming that you already tried a few troubleshooting steps.
I've been informed that you already contacted the Customer Support team for further assistance with this . In this case, they will let you know how to proceed.
Have a good day.