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Inspire 2 not connecting to moto 5g

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‎08-15-2024 10:13 - last edited on ‎08-16-2024 11:23 by Fitbit Moderator

‎08-15-2024 10:13 - last edited on ‎08-16-2024 11:23 by Fitbit Moderator

Just got a new phone. Moto 5g. Can't connect to it. I've tried all the advice given: restarting app, restarting phone, restarting Fitbit, disconnecting, reconnecting, etc. All permissions are correct. What am I missing? Fitbit won't display as a potential device to connect to unless it's immediately after a reboot. Then I have to keep tapping it so it stays on. Still won't connect. 

 

Moderator edit: clarified subject.

 

 

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‎08-16-2024 11:21 - edited ‎08-16-2024 11:22

‎08-16-2024 11:21 - edited ‎08-16-2024 11:22

Welcome to the community forums @Rozska. 

Thank you for providing the details regarding this difficulty with Inspire 2 and for trying to connecting it on your own.

I'm not sure if you unpair the tracker from the previous phone?

I'd suggest following the troubleshooting steps provided in this help article Why won't my Fitbit device sync? If the issue persists, please try the steps below in the order listed: 

  • Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Fitbit device.
  • If there is no connection, restart your Fitbit device.
  • Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Sense first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

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‎08-16-2024 16:24

In response to ManuFitbit

‎08-16-2024 16:24

Fitbit is now syncing to the new phone. Though I'd updated the Fitbit app
last week, the newest update allowed me to connect immediately.
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‎08-17-2024 17:57

In response to Rozska

‎08-17-2024 17:57

@Rozska Thank you for the response.

I'm glad to know that you managed get it solved. It's going to help other users with similar difficulties.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

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