Inspire 2 not connecting to the phone

[MilenaG]

After not even 2 years of using my Fitbit Inspire 2 I'm really disappointed and frustrated.

Fitbit shows wrong hour, doesn't connect to my phone, doesn't show messages or phone calls, steps... Actually beside being a bracelet with a wron hour on display it is a quite expensive garbage.

I restarted it, turned off and on Bluetooth, uninstalled and installed again a Fitbit app on my phone, tried to sync Fitbit to the app with WiFi on and off... 

It's a waste of money if it's a garbage after not even 2 years in my opinion.

[Odyssey13]

Hi @MilenaG  the time comes from our syncing regularly to the compatible device we use to set up and sync. Click to read more.

[MilenaG]

I know... I spent hours (like literally at least 5) on a help chat. Sending screenshots and following all advices and instructions (like turn your phone off, uninstall and install a Fitbit app, reset Fitbit, force app to stop.

Bluetooth is on and my phone can see all devices around me (including my neighbors' speakers) but not my Fitbit even if I'll literally put my Fitbit on my phone... so it doesn't sync no matter what I do. The problem started about a month ago or so. 

[Todysun]

As the user stated below, the Fitbit will not connect to Bluetooth.  I've tried rebooting, deleting app and turning off Bluetooth.  Nothing is allowing the Fitbit to connect to my phone (even though the Fitbit is laying on the phone). Do you have another suggestion?

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @MilenaG, @Todysun. I'm sorry to hear that your Inspire 2 is not connecting with your account.

@MilenaG, I went ahead and created a case on your behalf and a customer support representative will contact you soon.

@Todysun, I understand how frustrating this could be and  thank you for mentioning the troubleshooting steps that you have followed. Please confirm that you have tried steps of help article: Why can't I set up my Fitbit device?

Thank you for your advise and the heads up @Odyssey13.

Have a nice day.