Inspire 2 not consistently logging sleep

[Acare]

My inspire 2 has suddenly stopped logging my sleep each night. I always keep it charged, my app is up to date, and I wear the band properly (2 finger widths above my wrist bone). It always worked fine, but last week it didn’t log my sleep for 3 nights in a row and this week it missed 1 night so far. Any suggestions?

Moderator Edit: Updated label

[Jane_T]

I developed the same problem with Inspire 2.  I ordered an Inspire 3 to replace it - same problem immediately with Inspire 3.  So far 3 calls to Fitbit service have not resolved the problem.

[EstuardoFitbit]

Hi @Acare @Jane_T. Welcome to the Fitbit Community. 

Thanks a lot for sharing all the details related to your inconvenience with your Fitbit Inspire 2 and 3. 

In both cases it could be the same reason. Those devices have an option called Clip mode. This is a feature that is developed for those type of users that rather use the device as a clip on their clothes than as a watch. Take in mind that your HR is going to be turned off while this option is enabled. If the HR is turned off, other metrics as your sleep information is not going to be recorded. 

You can click here to troubleshoot Inspire 2 and here for the inspire 3: How do I get started with Fitbit Inspire 3?

[Jane_T]

@EstuardoFitbit , Rest assured that my Fitbit is NOT set in Clip mode.  I still await a resolution to the problem from Fitbit.

[EstuardoFitbit]

Hi @Jane_T, thanks for your reply. 

So I've seen you contacted our Support Team after posting for the first time and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[Acare]

My Fitbit is not set to clip mode. Any other suggestions?

[EstuardoFitbit]

Hi @Acare, thanks for the confirmation. 

There are several factors that might be affecting your sleep information: 

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is low.
• Your device needs at least 3 hours of sleep data to estimate your sleep stages, so you won’t see sleep stages for shorter naps.

[bmacknz]

My sleep has not been logged since August 6th, and NO, my device is not in clip mode.  What is the real fix for this, how can we trigger sleep logging again?  No, I will not upgrade to an Inspire 3

[ManuFitbit]

It's good to see you participating in the community @bmacknz.

Thanks for letting us know about the inconvenience that you have been experiencing since August 6th and for confirming that the device is not in clip mode. I'd like to know if you have tried the steps suggested above?

[Jane_T]

I have had no reply from the Support Team despite having sent screen shots of my "sleep data" about three weeks ago. Fitbit's product is NOT delivering what it promises.  I will follow up with Fitbit, of course, but I've already put a LOT of time into trying to resolve this issue.  I am disappointed.

[ManuFitbit]

Hi @Jane_T, good to see you around the community.

Thanks for sharing the inquiry regarding the Inspire 2. 

I've been informed that you already contacted the Customer Support team for further assistance with this; in this case, they will let you know how to proceed. Please let them know of the steps that you already tried and keep an eye on your inbox or spam please.