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Inspire 2 not recording heart rate, zone minutes, sleep it measures time but not stages

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‎10-27-2023 12:18 - last edited on ‎10-28-2023 08:42 by Fitbit Moderator

‎10-27-2023 12:18 - last edited on ‎10-28-2023 08:42 by Fitbit Moderator

Not tracking hrt rate, sleep has no data.zone minutes

 

Moderator edit: clarified subject

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‎10-28-2023 07:44

‎10-28-2023 07:44

@Barbara.weiss a feature of the Inspire 2 is that it can be worn on a clip or on your wrist. It may be that your device is in "clip" mode. In that case, the heartrate monitor will not be turned on and you wouldn't get BPM, sleep tracking, or active zone minutes. To check this, press and hold both buttons on the sides of the Inspire 2. You'll get a list of settings. Swipe up until you get to the last one. It should say "On Wrist", if you want see your heart rate. If it says "On Clip", tap on that and change it to "On Wrist".

Community Council Member

Amanda | Wyoming, USA

Pixel Watch 4, Inspire 3, Sense | Android

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‎10-28-2023 08:12 - edited ‎10-28-2023 08:17

In response to alexthecat

‎10-28-2023 08:12 - edited ‎10-28-2023 08:17

Welcome to the forums @Barbara.weiss.

I'm sorry to know that you are experiencing this kind of difficulty with your tracker. Thank you for sharing the details about it.

Thanks @alexthecat for this current information provided. 

@Barbara.weiss, if your tracker is not in clip mode and you are still having issues to record your heart rate, please see this article: What factors can affect my heart-rate reading on my Fitbit device? 

In addition, try to restart your device as suggested here.  After recording the heart rate correctly, you will be able to record sleep as well.

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