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Inspire 2 not recording sleep accurately

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‎02-05-2022 05:57 - last edited on ‎12-18-2022 22:54 by Fitbit Moderator

‎02-05-2022 05:57 - last edited on ‎12-18-2022 22:54 by Fitbit Moderator

In the past week or so, I’ve noted several times that the Fitbit inspire 2 sleep records a wake-up time for me that is an hour too early than actual time. The other times it records seem ok, but the wake-up time is an hour short. For example, this morning I woke st 6 am and it was recorded as 5 am. I never saw this before this past week, but it is a big concern. It affects my sleep score, premium results for sleep quality, and other records. It doesn’t happen very day. It seems to be one hour off when it happens. I’ve tried changing settings, toggling on and off, choosing a different clock face…but would love an explanation of why this is happening and what to do. Thank you. 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎02-05-2022 06:08

‎02-05-2022 06:08

I'm also having these problems on my device and I'm on android. These are the features that made me purchase the tracker and it's a total disappointment and waste of money. I won't be renewing the premium features once the trial ends thats for sure.

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‎02-25-2022 14:15

In response to debb2022

‎02-25-2022 14:15

Hi there, @Hefalump. Nice to see you around. @debb2022 Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your sleep data. 

 

By the way, I've moved your post since your issue is different from the other thread. As a first approached, I'd recommend to sync your Inspire 2 to the app after waking up. This will help to make sure that all your data is sync properly. 

 

Also, note that your time asleep is calculated by subtracting your time spent awake and restless from your overall tracked sleep time. For example, if you slept 8 hours but woke up 2 times for 15 minutes each, your time asleep would be 7 hr 30 min.

 

To learn more about your time asleep in sleep stages, see What should I know about Fitbit sleep stages?

 

Edit or delete sleep logs in the Fitbit app. For instructions, see How do I add, edit, or delete Fitbit data and activities?

 

Hope this helps. 

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0 Votes

‎02-25-2022 17:35

In response to YojanaFitbit

‎02-25-2022 17:35

Thanks. I’m aware of this and do synch my app in the mornings. It still
does not record every hour accurately.

Others in the same thread were noting similar issues.
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‎01-07-2023 06:57

In response to Hefalump

‎01-07-2023 06:57

Same with me.  I am aware of all of the steps to troubleshoot because I’m also dealing with silent alarms that don’t work properly too.  Now my sleep does not record properly, apparently I only slept for 1 hour last night which is BS. I haven’t had an accurate account of my sleep in about 3 weeks.  Unless they fix this soon I can assure you this will be my last Fitbit product purchase, I am so disappointed in this product.

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