Inspire 2 not recording sleep w/everything else apparently working

[TucsonJeweler]

I just got my Inspire 2 and still learning it. I see my heart rate and my steps and distance are displaying correctly. However it fails to record and sleep time. My 3 year old data from my other Fitbit is displayed, but nothing from the new one. Is there some setting that I’m just missing to get it running??

Moderator Edit: Clarified subject

[YojanaFitbit]

Hi there, @TucsonJeweler. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. I understand where your concern is coming from. 

I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

Hope this helps. 

[TucsonJeweler]

Sent from my iPhone