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Inspire 2 not showing HR this week

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‎10-13-2021 11:08 - last edited on ‎12-18-2022 22:58 by Fitbit Moderator

‎10-13-2021 11:08 - last edited on ‎12-18-2022 22:58 by Fitbit Moderator

I checked Settings on the Inspire 2 and Heart Rate is ON.  I show many other items for today, sleep, calories, etc but no Heart Rate.  The green lights are lit up on the Inspire 2.  What else can I check to get this working??  Very frustrating since this had been working through Sunday but now I see it has not worked since.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎10-13-2021 11:13

‎10-13-2021 11:13

This seems to be an issue with the app displaying the Heart Rate.  The Inspire 2 is showing my current Heart Rate.  I did find the app shows how many minutes my heart rate was in various zones each day but the app doesn't show the daily Heart Rate chart since this past Sunday.

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‎10-13-2021 12:59 - edited ‎10-13-2021 13:00

In response to KD015

‎10-13-2021 12:59 - edited ‎10-13-2021 13:00

@KD015 Hi there. 

 

Thanks for the details mentioned and the troubleshooting performed prior to posting. I see where your frustration is coming from. 

 

May I know if maybe the heart rate tile was removed from the Fitbit today? If so, try the following to add the tile to the app: 

 

  1. On the Today tab
     
    , tap Edit
  2. To add a stat tile, swipe down and find the stat you want to add 
     
     tap Add. To hide a stat tile, tap the X icon on the stat you want to remove.
  3. Tap Done.

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎07-25-2022 08:11

In response to SilviaFitbit

‎07-25-2022 08:11

The Heart Rate tile was not removed.  The chart is useless in it's new configuration.  My data for yesterday has 3 heart rate level lines across the hours, 30, 65 and 100.  As my Heart Rate fluctuates within those chart levels there is quite a blank gap between those levels to try to guess where my heart rate was between the chart data lines.  Previously I could tap a data point on my heart rate line on the chart and it would display the heart rate at that point.  No longer.  The older version chart was useful.  Please back-out your chart update so we can have charts that are of some value.

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