10-09-2024 17:05
10-09-2024 17:05
My inspire 2 stopped calculating distance on my fitbit. Distance always says 0.00 mi even though it calculates my steps. When I log into my fitbit app all the data shows in there even the distance. Why is my distance not showing properly on my fitbit device itself?
10-10-2024 08:42
10-10-2024 08:42
Welcome to the forums @Slellis02.
Thank you for sharing the details regarding your Inspire 2.
Please, make sure to have both the Fitbit app and the device updated to the last version.
In addition, perform the following steps on the Fitbit app:
10-13-2024 18:02
10-13-2024 18:02
My fitbit device did need to be updated so I did that. However the distance still is showing as 0 mi on my fitbit device where as in the fitbit app it shows correctly.
10-16-2024 12:06
10-16-2024 12:06
Thanks for the response @Slellis02.
Please, confirm that you have restarted the device as indicated in this help article: How do I restart my Fitbit device?
If the restart doesn't solve the difficulty, please, try to set up as a new device your Inspire 2:
I'd recommend trying the following in the order listed: