Inspire 2 not showing sleep data on screen

[Niamhdeakin]

Hey inspire forum,

 I’ve had my inspire two for a couple weeks now and been tracking sleep data regularly with no use.

My data shows in full on the app on my phone with the graph and percentage.

I always press the button to start sleep mode on my inspire two.

However on the inspire two it no longer shows my sleep score on the sleep icon but just says no data.

I regularly sync my device and all other icons are up to date - any advice would be helpful as sleep is super important to me to track.

thank you

niamh 🙂

[ManuFitbit]

Hi @Niamhdeakin. A warm welcome to the forums. 

Thank you for providing the details regarding this situation with your device. Sorry to know the inconvenience. 

Before considering other options, I'd ask you to restart the device as suggested in this article: How do I restart my Fitbit device?

[Niamhdeakin]

Hi Manu,

I’ve given that a go (tried it three times just incase), unfortunately no luck still showing no data under the sleep icon on the inspire two.

any other guidance would be super welcome,

thank you for your speedy reply,

Niamh 🙂

[MarliesDutchie]

What do you mean by pressing the button for sleep mode?

Do you mean pressing ‘+’ and selecting ‘start tracking sleep now’? You don’t have to do that. Based on all the data, it starts tracking automatically. And then it starts collecting and showing details of your sleep the next morning.
That was one of the problems I had when just starting to use the Inspire2. So, you don’t have to activate sleep. It works automatically.

I’m not sure it’s the same problem, but maybe it can be helpfull? 

----

Hey Marlies,

I either swipe through the inspire 2 up to settings and turn sleep mode on from there or use the quick settings to turn it on my holding down the sides of the inspire 2.

I saw this approach mentioned on other forums to get an active representation of sleep - especially as i tend to lie down and read before bed so didn't want that to be tracked as 'awake' time.

I can try not turning it on tonight and see if that helps however in the first week of using the inspire 2 I manually turned sleep mode on and my data appeared then however in the past week it hasn't appeared.

Best wishes,

Niamh 🙂