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Inspire 2 not tracking activities

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‎05-15-2025 04:16 - last edited on ‎05-15-2025 18:03 by Fitbit Moderator

‎05-15-2025 04:16 - last edited on ‎05-15-2025 18:03 by Fitbit Moderator

My inspire 2 stopped tracking all activity. 

 

Moderator edit: clarified subject.

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‎05-15-2025 17:58

‎05-15-2025 17:58

Hi @jimrd. Welcome to the community forums. 

Thank you for taking the time to share the difficulty that you are experiencing with your Inspire 2. 

Please, try to follow these troubleshooting steps:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Inspire 2. To do so, open the Fitbit app, from the Today tab, tap Devices > device image and Tap "Sync Now" 
  • Next, switch it from Off to On and manually sync your watch once again. 
  • Once it's done, restart your watch once again. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.
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