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Inspire 2 not tracking heart rate

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My Inspire 2 is not recording info, how do I fix it? Heart rate buttons are on.

 

Moderator Edit: Clarified subject

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Hello @CorCo3 

Have you tried turning the HR off, sync your Inspire 2 then turn your HR back on and sync again. If the problem persist you can try restarting your Inspire 2 to see if that helps: https://help.fitbit.com/articles/en_US/Help_article/1186.htm

 I hope this helps. Keep me posted. 

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I have not tried that but will do so. I just got done with a rep from Fitbit, very helpful but the problem was not solved.
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Hello again @CorCo3 

Let me know how it goes. On another note if the Inspire 2 is set to "On Clip" mode the heart-rate tracking along with other features will turned off. The "On Clip" and "On Wrist" features will be found in the "Quick Settings". To access them press and hold the buttons on Inspire 2 and tap those settings to adjust them to “On Wrist”. 
😃 Please keep me posted

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Thank you again for pointers in helping to solve the problem, all of these have been tried but still no success. I’ve received a discount code towards the purchase of another device. Everyone has been helpful and I sincerely appreciate it!
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That’s great news @CorCo3 😃 I hope you get your new Fitbit soon and your off and running again. 

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Thank you! It’ll be good to have all my stats back! 😁
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