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Inspire 2 not tracking my Zone mins or BPM?

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‎08-16-2023 18:06

‎08-16-2023 18:06

All of a sudden, my Inspire 2 is no longer tracking my zone minutes or reading my BPM? I also am not receiving the vibration 10 minutes to the next hour notification to move?

I have deleted the App from my iPhone. I have also reset my Fitbit by plugging in and squeezing the sides until I get the smiley face?

Help!

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‎08-19-2023 11:22

In response to 4ccccs

‎08-19-2023 11:22

@4ccccs a feature of the Inspire 2 is that it can be worn on a clip or on your wrist. It may be that your device is in "clip" mode. In that case, the heartrate monitor will not be turned on and you wouldn't get BPM or active zone minutes. To check this, press and hold both buttons on the sides of the Inspire 2. You'll get a list of settings. Swipe up until you get to the last one. It should say "On Wrist", if you want see your heart rate. If it says "On Clip", tap on that and change it to "On Wrist".

Community Council Member

Amanda | Wyoming, USA
Pixel Watch 3, Inspire 3, Sense | Android


View best answer in original post

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6 REPLIES 6

‎08-17-2023 08:11

‎08-17-2023 08:11

Good to see you for the first time in the community @4ccccs.

Thanks for providing the details about this situation with your Inspire 2.

I've proceeded to send your information to the Customer Support team for further assistance with this, but I've been informed that you already got in touch with them and it seems they've provided you with some instructions. In this case, they will let you know how to continue with this matter. 

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‎08-19-2023 08:31

In response to ManuFitbit

‎08-19-2023 08:31

Unfortunately they were not able to help me? They advised me to restart my Inspire 2 and to reset the App, all of which was done.... several times without any fix. Any other recommendations are welcome, thanks!

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0 Votes

‎08-19-2023 11:22

In response to 4ccccs

‎08-19-2023 11:22

@4ccccs a feature of the Inspire 2 is that it can be worn on a clip or on your wrist. It may be that your device is in "clip" mode. In that case, the heartrate monitor will not be turned on and you wouldn't get BPM or active zone minutes. To check this, press and hold both buttons on the sides of the Inspire 2. You'll get a list of settings. Swipe up until you get to the last one. It should say "On Wrist", if you want see your heart rate. If it says "On Clip", tap on that and change it to "On Wrist".

Community Council Member

Amanda | Wyoming, USA
Pixel Watch 3, Inspire 3, Sense | Android


Best Answer

‎08-19-2023 12:34

In response to alexthecat

‎08-19-2023 12:34

Wow!!! Amazing, it worked!! Thank you so much! I must have changed the setting when I switched out my wrist band, at least that is when things when crazy. I'm surprised that someone from Fitbit wasn't able to figure that out ;-( ?
This is an awesome community! Thank you again for your help!!!

Cindy

Best Answer

‎08-19-2023 12:40

In response to 4ccccs

‎08-19-2023 12:40

@4ccccs I'm glad that worked for you! 

Community Council Member

Amanda | Wyoming, USA
Pixel Watch 3, Inspire 3, Sense | Android


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‎08-22-2023 09:17

In response to alexthecat

‎08-22-2023 09:17

Good to see you participating in the community @4ccccs.

Thanks for letting us know that the tip provided by @alexthecat was useful.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

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